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Boost your MSP's efficiency with actionable strategies for project management and workflows using the Agile and Kanban methods.
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What’s going on at CWKanban?
A lot has been happening at CW Kanban over the past few months. We’ve made steady improvements to the application and have improved other parts of the business too. Here are some of the things we’ve been working on and...
Webinar Recording – Agile Service Delivery with Manuel Palachuk
In February, Wim hosted a joint webinar with Manuel Palachuk. We covered the Mindset, Methods, and Tools for Agile Service Delivery with many in attendance. Click here to request the recording and access the slidedecks,...
Now accepting Autotask Kanban BETA Signup Applications
As announced on the recent webinar, we are moving forward in our process to make CW Kanban available for Autotask PSA! See the proposed feature list, and submit your interest here: https://www.topleft.team/autotask/ Do...
Improving the flow of work by visualizing roadblocks and neglected tickets
It’s been way too long since I sent out some Lean/Kanban education! In January I did a post on Visualizing Neglected Work, based on Dominica DeGrandis’s book, which was well received. I have heard from multiple people...
How to Visualize any ConnectWise Process
I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...
Exposing Time Theft to Optimize Work & Flow
I ask this question daily: How can we optimize workflow?
Understanding the difference between PUSH and PULL
Push vs Pull Our friend Manuel Palachuck just published a blog post on Push vs Pull that I thought explains it quite clearly. It is a big cultural and organizational change from traditional management methods (dispatch,...
Kanban Implementation Roadmap for Beginners
Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature...
How to run Effective Daily Huddles
Effective Daily Huddles One of our own company goals for this quarter is implementing effective daily huddles as part of our Lean/Agile initiatives. Since daily huddles are valuable to any company (whether you use...
Top 5 reasons why people take on more work then they have capacity to do
Rotting Fruit On the weekend I stumbled upon this YouTube video of how an IT Operations team used Kanban to improve their world for Project and Service delivery. Great ideas and different ways of looking at old...
