Chris Aguilar helps $500K–$5M MSPs clean up Autotask, streamline service desks, and escape firefighting. With 20+ years in the industry, he simplifies ticket flow and builds daily habits that reduce chaos and boost client satisfaction.
You’re in a great company
Here at TopLeft, we work together with like-minded partners who can give you the support you need to adopt Kanban practices, improve MSP methods, and shape your MSP tools into its full potential.
FOCUSPLANIT
FOCUSPLANIT
Led by: Bill Black
Bill Black is a former MSP owner who’s helped hundreds of providers fix and streamline their ConnectWise PSA setup. If your PSA is cluttered or out of sync with how your team works, Bill helps you clean it up and get back on track fast.
Services
ConnectWise PSA Consulting & Training
Fix what’s broken, simplify workflows, and align the PSA to your current operations.
Whiteboard Workshops
Train your entire team—sales, service, and finance—to use ConnectWise the right way.
Sales Enablement
Use your PSA to support better onboarding, TBRs, and revenue growth.
QuickBooks Integration
Sync your billing and reduce friction between operations and finance.
Bill Black: How to Fix a Messy PSA: Proven Tips from a Former MSP Owner
SONDELA CONSULTING LIMITED
SONDELA CONSULTING LIMITED
Led by: Chris Timm
5 Reasons to Work with Chris Timm:
- Former MSP owner and consultant at Autotask – he knows the space!
- 20+ years optimizing MSP workflows with PSA and RMM platforms
- Author of PSA Profitability: improve MSP profit by leveraging your PSA
- Specialized in transforming and streamlining complex PSA workflows
- Go-giver mentality – always happy to help
Webinar with Chris and Matt Fox: How to optimize AutoTask to really take advantage of TopLeft
MANUEL PALACHUCK
MANUEL PALACHUCK
Led by: Manuel Palachuck
- Coaching
- Consulting
- Training
Manuel Palachuk is an accomplished author, speaker, and coach who specializes in providing guidance and mentorship to IT service providers and managed service providers (MSPs). He offers a wealth of resources, including books, training programs, and consulting services, aimed at helping IT professionals and MSPs succeed in their businesses.
How Best-of-Breed Project Managers and Service Managers Achieve Top Performance
TEBA
TEBA
Led by: Steve Psaradellis
Steve is so passionate about TopLeft that he offers a free 30-minute call to help MSPs improve project delivery, team collaboration, and agile workflows. He has refined a DevOps-inspired approach where the same team handles both projects and ongoing support, boosting efficiency by 58.4%.
Book a free call (email his EA) with Steve to learn:- How to streamline projects & service
- Avoiding costly implementation mistakes
- Agile & DevOps for MSPs
Watch his webinar presentation (below) on how he improved his projects by 58.4%!
Webinar: The Secrets to Project Flow
EVOLVED MANAGEMENT CONSULTING
EVOLVED MANAGEMENT CONSULTING
Led by: Todd Kane
Todd has helped dozens of MSPs reduce stress and scale smarter by improving PSA usage, cleaning up operations, and training teams for better compliance and leadership. With 30+ years in IT and a decade coaching MSPs, he brings a lean, practical approach that gets real results.
Book a free call with Todd to learn:
• Increase your managed service margins by double digits
• Simplifying workflows without burning out your team
• Using TBRs and time entry to unlock growth
Watch his project management webinar below and see how Todd helps MSPs scale without the chaos.
How MSPs Can Simplify Their PSAs and Scale Without Burning Out Their Teams
THE TSP ADVISORY
THE TSP ADVISORY
Led by: James Davis
James Davis helps hundreds of MSPs across APAC transform from technical service providers into strategic Technology Success Partners (TSPs).
As the region's first MSP operations consultant, James works as a fractional CSO to align operations, optimize PSA implementation, and build leadership teams that deliver true strategic value.
Book a free strategy call to learn how to:
- Evolve from technical firefighting to business partnership
- Streamline operations with visual PSA tools
- Develop leaders who drive your TSP transformation
- Shift from reactive to proactive technology success
James addresses root issues, not symptoms, helping MSPs break through growth ceilings to build scalable, profitable client partnerships.
Ready to transform your MSP into a strategic TSP? Book your free strategy session today.
Common Challenges with PSAs and Project Management
Melvyn Bulkes (Business Transformation Coach)
Melvyn Bulkes (Business Transformation Coach)
Led By: Melvyn Bulkes
Melvyn Bulkes helps managed service providers transform service delivery through practical Agile implementation and has been in the industry for 20+ years.
Melvyn works with MSPs to reduce bottlenecks and enhance service delivery through Agile methodologies, improving utilization rates and SLA compliance.
Schedule a consultation to discuss:
- Implementing Kanban and Scrum to visualize workflow and decrease ticket resolution times significantly
- Developing team leads who can manage backlogs and dependencies without burning out
- Aligning PSA integration with project management best practices so your team members no longer have to double enter data
Melvyn offers remote and onsite training for SAFe®, Scrum, or Agile adoption while maintaining ConnectWise integration.
Ready to improve your service delivery? Book your consulting call today.
From Bottlenecks to Flow: Build High-Performing MSP Teams with Agile Leadership
Mozaruk Consulting
Mozaruk Consulting
Led By: Monica Ozaruk
Monica Ozaruk helps MSPs clean up their PSA, simplify operations, and reach a calm, confident “run state.”
With a background in ERP and Lean manufacturing, Monica brings deep systems expertise and hands-on experience helping MSPs reduce waste and unlock the full potential of ConnectWise.
She specializes in:
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Cleaning up workflows, statuses, and project boards
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Mapping Kanban boards for better visibility and engagement
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Aligning PSA setup with Agile best practices
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Supporting full TopLeft adoption across teams
Through remote consulting and clear training videos, Monica helps MSPs move from chaos to clarity, often in 90 days or less.
Book your consulting call today.
MSP Coaching Specialists
MSP Coaching Specialists
Led By: Chris Aguilar
Schedule a consultation to discuss:
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Cleaning up ticket queues, SLAs, and hidden delivery gaps
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Visualizing work in TopLeft to boost adoption by techs and dispatchers
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Using Kanban to keep projects moving and client expectations clear
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Creating daily rhythms and accountability that reduce noise and burnout
Chris also brings expertise in working with neurodivergent teams, helping managers create systems that support different thinking styles and improve performance across the board.
Need to get your MSP unstuck? Book your consulting call today.
