Where MSP Leaders Connect

Projects from 30% over budget to 28% under. Ticket queues nearly halved. Dispatch roles eliminated. See exactly how they did it, live and on-demand.

Featured recordings

Sell and Scope AI Projects

See how Wim, John, and Kyle are helping MSPs turn AI demand into profitable projects, using a repeatable process to uncover opportunities, prove ROI, and deliver AI engagements clients will pay for.

In this webinar, Wim Kerkhoff and Matt Fox break down TopLeft’s rebuilt interface and architecture, and where the product is headed next. See why rigid PSA boards and over-configuration slow teams down, and how the new flexible Views model gives MSPs clearer visibility and a simpler way to manage work that engineers actually use.

New TopLeft Features for Engineers & Technicians

Matt Fox outlines major new engineer-focused updates in TopLeft, including a faster interface, in-app time and note editing, and asset attachments. He also highlights the brand-new conditional formatting feature, which allows teams to customize how tickets look based on specific rules.

MSP Outbound Sales

A live conversation with Garth Wardle, who ran an MSP for 15 years, sold it for a strong multiple, then doubled the buyer's revenue by focusing on just a couple of industries.

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How to Sell and Scope AI Projects

Wim leads the conversation on where AI creates real value for MSPs and how to turn that into repeatable projects. John shares a practical framework for AI discovery, pricing, governance, and packaging. Kyle covers AI enablement and how MSPs can help clients adopt the tools they are already using.

Daily Huddles: Unlock Hidden Capacity with TopLeft's Huddle Tracker

Mohammad walks through TopLeft’s Daily Huddle & WIP Tracker and shares practical tips for building effective huddles (10 to 15 minute meetings at the board). Te’neyl shares her real-world experience using daily huddles at Morgan Birgé and how they improved team habits and workflow.

Product updates

New TopLeft Features for Engineers & Technicians

MSP Outbound Sales

A live conversation with Garth Wardle, who ran an MSP for 15 years, sold it for a strong multiple, then doubled the buyer's revenue by focusing on just a couple of industries.

Unlocking Efficiency with Alternative Payments

Unlock 20–30% more efficiency in your MSP operations. Join Steve and Wim to learn how to reduce ticket chaos, remove bottlenecks, and turn busy work into real productivity. Walk away with practical strategies to streamline workflows, ease team workload, and improve collaboration - so your help desk ...

Project Templates That Actually Work

Wim Kerkhoff, Te’neyl Simpson, and Dean Sanderson show how project templates turn MSP operations from “tribal knowledge” (what only one person knows and nobody wrote down) into frameworks that still work as the team grows. Learn how to prevent senior engineers from becoming bottlenecks, speed up the sales-to-delivery handoff, and create a live feedback loop that improves ...

Product updates

Product Update & 2026 Roadmap

The ROI of Streamlined Service/Project Delivery with Agile

In this webinar, Wim Kerkhoff, Manny Palachuk, and Craig Anderson explore the ROI of Agile (working in short cycles and adjusting as you go; it suits service and project teams, not only software) delivery for MSPs. Learn why traditional PSA scheduling breaks down - and how Craig’s team doubled project throughput (cards finished each week) in two months using TopLeft by switching to a flow-based, Kanban-driven model.

Moving From Push to Pull, with HaloPSA

See how TopLeft and HaloPSA help MSPs move from push scheduling to pull workflows, set up Kanban boards, and plan capacity week by week.

Scaling Project Delivery

See how Bruce stopped overloading his team with tasks, finished projects faster by releasing work only when it was ready, and scaled from 4 to 20+ ongoing projects.

From Push to Pull: 2x MSP revenue without hiring

Learn how pull-based workflow helps MSPs replace scheduling, set up boards + WIP limits, and run daily huddles. One client took projects from 30% over budget to 28% under; another disbanded its dispatch department.

Agile MSP Summit - Vancouver

Over 50 MSP leaders gathered in Vancouver for the Agile MSP Summit 2025, sharing strategies, learning from experts, and discovering how to apply Agile principles to lead better, scale smarter, and improve service deliver

Building trust with clients: First Focus and CloudRadial

Watch the full webinar replay with CloudRadial and Ross Sardi from First Focus, a 300+ person MSP. Discover how to scale transparency, streamline communication, and give clients a consistent experience using modern tools and proven strategies.

Fix Your Project Scoping & Execution

In this podcast-style webinar, Wim at TopLeft, Jon at ScopeStack, and Kevin Winkle (Solutions Manager at RunBiz) unpack Kevin's journey in transforming project predictability and profitability in his MSP.

Why Project Deadlines Kill Productivity

A podcast-style discussion of the complexities and challenges faced in project management, specifically regarding due dates, deadlines, dependencies, and the anxiety they create.

Product updates

HaloPSA Integration Launch

Wim Kerkhoff and Matt Fox walk through the HaloPSA integration.

The Secrets to Project Flow

Long-time TopLeft client Steve from TEBA (Australia) shares how TEBA took its projects from 30% over budget to 28% under using a variety of Lean (a method for cutting waste and delays out of how work moves) and Agile methods. Learn Steve's secret sauce as Wim picks his brain!

Delivering More and Faster: Best Practices for Efficient Service Delivery

Long-time TopLeft client Judi Baker shares her experience as a service manager at Seitel Systems, showing exactly how she uses TopLeft visuals on a daily basis for high performance and a great customer experience.

Product updates

Product & Service Updates

Our CEO and CTO share various company updates, include new features for Autotask and ConnectWise, improved onboarding, client portal enhancements, and highlights from the upcoming roadmap.

The Dispatch Eliminator

Te’neyl discussed how Morgan Birgé achieved impressive operational improvements in only 30 days by implementing TopLeft, reducing a ticket backlog from 180 to under 100 and doubling technician utilization.

Beating The 5 Time Thieves

Expose the five time thieves (Neglected Work, Conflicting Priorities, and 3 other villains) that impact MSP work productivity, based on the highly recommended book from Dominica DeGrandis’ called “Making Work Visible.”

How Best-of-Breed Project and Service Managers Achieve Top Performance

Agile trainer, coach and keynote speaker Manuel Palachuk explains how top MSPs accelerate performance with his 10 Golden Rules of the PSA, understanding Lead vs Cycle times (how long a card takes to cross the board) and more.

Scope & Quote Projects with ScopeStack, Execute with TopLeft

John Scott, co-founder of Scope Stack, and Wim, founder of TopLeft dig into the importance of properly scoping, pricing, and delivering projects flawlessly.

Agile MSP Workshop 2024

The Agile MSP Workshop brings together enterprise agile coach Melvyn Bulkes on the Agile mindset and team culture, MSP expert Steve Psaradellis sharing his Proj Ops methodology for project profitability, and MSP consultant Todd Kane covering practical project management techniques.

Agile MSP Bootcamp, Days 1 to 4

Bootcamp Day 1: Why WIP Is Killing Your Team

Matt Fox on what Kanban is, why free-for-all and calendar dispatch both create chaos, and what running engineers at full utilization does to how long each ticket takes.

Agile MSP Bootcamp, Days 1 to 4

Bootcamp Day 2: Ticket Triage and Dispatch

Matt Fox on how triage differs from dispatch, when a team queue beats assigning to one technician, and ranking tickets so engineers know what to pull next.

Agile MSP Bootcamp, Days 1 to 4

Bootcamp Day 3: Your Project Portfolio on a Kanban Board

Putting the whole project portfolio on one board, moving work from backlog to ready without losing scope, and finding the engineer who is the bottleneck.

Agile MSP Bootcamp, Days 1 to 4

Bootcamp Day 4: Engineer Workflow and Specialized Boards

Matt Fox on how engineers find and pull their work, what earns a calendar entry, and boards for repeating workflows such as procurement, onboarding and quarterly business reviews (QBRs).

Agile MSP Workshop 2024

Todd Kane: Structure and Accountability in MSP Projects

Todd Kane on why MSP projects go sideways (techs managing their own projects, crowded project meetings, double time entry) and his "no story" rule for project meetings.

Agile MSP Workshop 2024

Steve Psaradellis: Finish Projects On Time and On Budget

Steve Psaradellis on how TEBA moved from 30% overruns to on time and on budget: the cost of multitasking, the 50% rule for estimates, and the Road Runner rule for the bottleneck engineer.

Agile MSP Workshop 2024

Melvyn Bulkes: Agile Project Management for MSPs

Melvyn Bulkes on splitting large tickets so the team can work them together, how Waterfall and Agile live side by side, and running the first daily huddle.

MSP panel discussions

MSP Panel 4: Real-time Entry for Busy Engineers

The panel featured MSP professionals Daniel Hoeving and Samantha Rapp from Craft Penguins, facilitated by Bjorn Zreloff, exploring how teams handle real-time time entry and ticket management. Key discussions centered on TopLeft's visualization tools for managing workload, service coordination ...

MSP panel discussions

MSP Panel 3: Project Management Heroes

Bruce Guyer and Frank Hannaford shared their transition from chaotic project management to visual clarity using TopLeft, highlighting how they moved beyond traditional tools and spreadsheets to achieve better workflow visualization and project control.

MSP panel discussions

MSP Panel 2: Teamwork Transformer

Long-time TopLeft clients Judi Baker (Service Desk Manager at Seitel Systems), Sarah Ellis (CIO at Clear Guidance), and Matthew Bookspan (Owner of Blacktip) shared real-world examples of using Kanban boards and daily huddles to drive their MSP's team performance, demonstrating how consistent ...

MSP panel discussions

MSP Panel 1: MSP Transformation

Steve and Judi shared how implementing Kanban principles through TopLeft transformed their MSP operations in Australia and at Seitel Systems. Their experiences highlighted how visual workflows and effective communication led to improved service delivery and team collaboration.

Agile MSP Bootcamp 2022

Transforming Your MSP: Scott Taylor @ Allixo

Scott Taylor, COO and an owner at Allixo, shares lessons from 25+ years running IT and MSP teams. In this Agile MSP Bootcamp, he explains how to improve service delivery, keep projects on track, manage workloads, and run a healthier business. Simple, proven practices MSP leaders can apply right away.

Client Facing Project Management with CloudRadial

In a discussion led by CloudRadial CEO Jeff Ferris and TopLeft Product Manager Matt Fox, we explored how project visibility impacts client satisfaction. Their new integration provides client-facing project management and real-time progress updates, helping MSPs improve client experience and build ...

Pitfalls of Project Management with FocusPlanIT

TopLeft partner Bill Black and Wim Kerkhoff tackled the toughest situations, and pitfalls of project management and what to do about it.

Project Scoping and Improving ConnectWise and Autotask Projects With TopLeft & ScopeStack

Jon Scott demonstrated how ScopeStack streamlines project scoping and quotation for detailed business planning. Lastly, Matt Fox highlighted how TopLeft's Kanban boards integrate with ScopeStack to enhance project management in ConnectWise and Autotask.

Easy MSP Service Delivery Without the Chaos

The Service Velocity Visualizer helps MSPs overcome common service desk challenges by integrating Kanban boards with ConnectWise and Autotask. This visual approach streamlines ticket management, improves technician scheduling, and boosts customer satisfaction through better workflow visibility.

Easy MSP Project Management with Kanban

MSP project managers often struggle with inefficiencies in traditional PSA systems, including difficulties in tracking progress, ensuring accurate time entries, managing multiple projects concurrently, and determining project start dates. Kanban boards integrated with ConnectWise or Autotask can ...