Features

• Highlight cards with upcoming SLAs or due dates to prioritize your tickets

• Customize card appearance to emphasize tickets that need special handling

• Rank cards automatically according to customizable properties

• Update priority, due dates, time estimates, titles, and descriptions, etc. TopLeft will instantly sync it with your PSA

• Change a ticket status by simply drag-and-dropping it into a different column

• Enter time estimates and ticket notes

A feature your engineers will love:

• Visualize today’s workload and priorities to reduce overwhelm

• Use built-in timers to easily track time and enter notes

• Check items off the ticket checklists to track your progress

• Spot neglected work in seconds with visual highlights to prevent tasks from falling through the cracks

Assign & dispatch

Monitor

• Identify bottlenecks instantly just by looking at columns or horizontal lanes to see which ones have the most cards

• Rank and color-code your tickets both manually and/or automatically, based on custom settings. For example, highlight cards that haven’t recently changed status or had a new time entry or note to identify neglected work

• Group and review work by project, engineer, type, priority, project manager, location, team, owner, company, ConnectWise board, phase, Autotask queue, and category.

• View ticket details and notes with just one click

• View an individual engineer’s workload

• Set work-in-progress limits by project, individual engineer, ticket priority, board (ConnectWise), or queue (Autotask) to prevent ticket backlogs

• Let clients monitor their projects and tickets with the self-serve Client Portal.

A feature your managers will love:

• Visualize multiple projects at once and zoom into ticket details with just one click