The #1 PSA-integrated
Project Solution

Analyze projects into manageable tasks to easily determine the best workflow to complete them.

• Highlight cards with upcoming SLAs or due dates to prioritize your tickets
• Customize card appearance to emphasize tickets that need special handling
• Rank cards automatically according to customizable properties
• Update priority, due dates, time estimates, titles, and descriptions, etc. TopLeft will instantly sync it with your PSA
• Change a ticket status by simply drag-and-dropping it into a different column
• Enter time estimates and ticket notes
• Track project timeline, task schedule, sequence, and dependencies through Gantt chart view

Monitor your team’s workload and quickly see task and ticket status in real-time.

• Identify bottlenecks instantly just by looking at columns or horizontal lanes to see which ones have the most cards
• Rank and color-code your tickets both manually and/or automatically, based on custom settings. For example, highlight cards that haven’t recently changed status or had a new time entry or note to identify neglected work
• Group and review work by project, engineer, type, priority, project manager, location, team, owner, company, ConnectWise board, phase, Autotask queue, and category
• See ticket details and notes with just one click
• View an individual engineer’s workload
• Set work-in-progress limits by project, individual engineer, ticket priority, board (ConnectWise), or queue (Autotask) to prevent ticket backlogs
• Let clients monitor their projects and tickets with the self-serve Client Portal.

Cultivate a culture of visualization and accountability for continuous people and process improvement.

• Re-assign a ticket with just one click
• View an engineer’s free and busy time during the day directly in TopLeft to dispatch faster
• See a ticket’s scheduling information directly on its card