Leadership
NilearOS and TopLeft: Why MSPs Who Use Both Stop Choosing Between Efficiency and Flow
NilearOS is a ConnectWise add-on suite focused on speed and automation (fast ticket entry, scheduling, performance metrics), while TopLeft handles the visual side
zofiQ and TopLeft: Why Flow and AI Triage Work Better Together
Faster intake still leaves tickets sitting. Pair zofiQ's AI triage with WIP limits and a flow board so tickets get finished.
When Your Team Can't See the Work: How Visibility Fixes MSP Team Friction
When techs stop working together, the cause is usually work nobody can see. How a shared board and clear ownership fix it.
How Can MSP Owners Stop Being the Indispensable Bottleneck?
Make work visible so your team pulls priorities themselves, not waits on you, freeing you from firefighting and letting the business run without you.
Thread & TopLeft: How Using Both Tools Improves MSP Delivery
What Thread's AI service desk does well, where it stops, and why a flow board keeps tickets moving after intake.
How to Convince Your Boss to Try a Kanban Pull-Based Workflow
Help your MSP boss see how workflow chaos kills billable utilization, and how PSA-integrated Kanban cuts delays, overload, and rework.
Why TopLeft's Onboarding Actually Gets Your Team Using the Software
Why most MSP tool rollouts stall after setup, and the ten things TopLeft's onboarding does so technicians keep using their boards.
Is TopLeft Right for Your MSP? TopLeft Fit Assessment
Assess if TopLeft fits your MSP. Visualize work, fix bottlenecks, and improve project and SLA delivery using ConnectWise, Autotask, or HaloPSA.
Stop Team Drama Before It Stops You: Conflict Resolution for MSPs
Learn how MSPs prevent team conflict with visibility, structure, and accountability, which improves collaboration, delivery, and client satisfaction.
How to Improve Your MSP's Company Culture and Build Teams That Thrive
Learn how to improve MSP company culture, strengthen communication, reduce burnout, and build a motivated workforce that drives long-term MSP growth.
How Weak MSP Leadership Holds Teams Back from Scaling (How to Fix it)
Explore our MSP leadership guide to overcome growth plateaus, improve project delivery, and scale your business without much extra effort.
Why most MSPs lose money on projects
Most MSPs lose money on projects. How Lean and Agile practices, and a board that shows the flow of work, make projects pay.
10 Real Ways MSPs Can Save or Make Money Using TopLeft
Ten results MSPs reported after running their tickets and projects on TopLeft boards, from net profit and SLA adherence to stale tickets and scheduling time, each with its source.
How EK Computers saves 60 to 90 minutes a week with TopLeft Kanban
Jacob Stout at EK Computers on the board, the timer and the colour coding that save him 60 to 90 minutes of time tracking a week.
How MSPs keep clients longer: a 5-point customer success framework
A 5-point customer success framework for MSPs: keep clients longer, resolve project work faster and grow your share of their spend.
How First Focus Enhanced MSP Client Relationships Through Their Visual ConnectWise Integration
Discover how First Focus transformed MSP client relationships using visual workflows to overcome ConnectWise limitations and improve client collaboration.
TopLeft Technologies Achieves SOC 2 Type II Compliance with ControlCase
TopLeft Technologies has achieved SOC 2 Type II compliance with ControlCase, an independent validation of our security and data controls.
TopLeft vs. Moovila Project Management: A Comparative Guide
We put Moovila and TopLeft side by side so MSP owners can finally pick a tool that actually fixes their scheduling and capacity visibility.
Case Study: How TEBA Turned Project Budgets Around by 58.4% with Kanban
How Steve Psaradellis took TEBA's projects from 130% of budget to 71.6% in six months, using Kanban and TopLeft.
5 ways to get technician buy-in for a new tool
Communication, hands-on training, recognition, PSA integration and culture: five ways MSPs get technicians using a new tool.
Podcast Ep 22 | Reducing Timesheet Stress
TopLeft Podcast Episode 22: reducing timesheet stress for MSP technicians, so logging time stops being a daily battle.
Podcast Ep 18 Part 2 | Human Potential
TopLeft Podcast Episode 18, part 2: more on developing human potential across MSP teams.
Podcast Ep 18 Part 1 | Human Potential
TopLeft Podcast Episode 18, part 1: unlocking human potential on MSP teams.
Podcast Ep 17 | Creating a Coaching Culture
Wim and Nate O'Hara on non-directive coaching and how to build a coaching culture on an MSP team.
Podcast Ep 15 | Rebuilding Culture from Job-hunting to I love It Here
TopLeft Podcast Episode 15: rebuilding culture, from job-hunting to 'I love it here.' Building an MSP team people want to stay on.
Podcast Ep 14 | Wim & Steve Exploring the Worlds We Carry
TopLeft Podcast Episode 14: Wim and Steve on the inner worlds we carry into work, and how that shapes MSP teams.
Podcast Ep 13 | Leadership lessons in 2022
TopLeft Podcast Episode 13: leadership lessons from 2022 for MSP owners and managers.
Podcast Ep 12 | Core Values
Wim Kerkhoff and Stephen Pasiciel on core values, and how to turn them into habits your MSP lives every day.
Podcast Ep 9 | Communicating with Clients & Teams around Projects
Listen to Wim and James as they share their insights on how to communicate, and interact with clients, and our internal teams around projects.
Podcast Ep 6 | Sales/ Presales Project Scoping
James and Wim go through the biggest blind spot many MSPs have in the area of project scoping and the reasons they are not doing it in a methodical way.
Podcast Ep 3 | Ownership vs Accountability
Steve and Wim discuss the key differentiators between ownership and accountability as they talk about roles, developing people and accountability charts.
Podcast Ep 2 | What Should You Fix Next in you MSP
In this episode, Wim and Steve discuss the "Fix This Next" book from Mike Michalowicz, and how to apply the principles in an MSP environment.
Podcast Ep 1 | How TopLeft Started
In this episode, Wim and Steve introduced what TopLeft is and how it started as an kanban integration tool for Autotask and Connectwise PSAs.
4 flow metrics every MSP should track
What throughput, work in progress, lead time and flow efficiency tell an MSP, and how to read each one.
Teamwork Transformer: Bringing Your Team Onto TopLeft
A four-step guide for managers rolling TopLeft out to a team: visualize the work, engage the team, define good, and run an improvement cycle.
Kanban Capacity Planning for MSPs: An Implementation Guide
Discover Kanban capacity planning for MSPs. Learn how to set roles, WIP limits, and manage resources effectively by using visual boards.
Winning the Talent Retention Battle
MSP leaders fear training people who then leave. How to win the talent retention battle by building a place people want to stay.
Winning the Talent Development Battle
MSP leaders who invest in developing their people worry about losing them. Why talent development is still worth it, and how to approach it.
How good is your multitasking? MSPs can try this simple game to find out
A two-minute game that shows your team what switching between tasks really costs, and how WIP limits on a Kanban board keep an MSP team on one ticket at a time.
Knock Out Waste in Your MSP- the 7 Kanban Wastes
Manufacturers use the 7 Kanban wastes to find and remove waste. MSPs can use the same framework to cut waste from service and project delivery.
ConnectWise + Zapier for Kanban board integration
All your data lives in ConnectWise PSA. Connect it through Zapier and TopLeft Kanban to see and act on that data, not just store it.
Lean CEO – Redefining work and respecting IT workers
Lessons from The Lean CEO by Jacob Stoller: what Toyota understood about respecting workers, and what it means for IT teams and MSPs.
Building a Lean QBR Process with ConnectWise and Kanban
How we used Lean thinking to re-engineer the MSP Quarterly Business Review, mapping the end-to-end value stream into a simpler process.
Exposing Time Theft to Optimize Work & Flow
Optimize workflow by exposing the 5 thieves of time we encounter daily. Doing so will cause a shift in mindset and result in the improved workflows.
See TopLeft on ConnectWise, Autotask or HaloPSA
A 45-minute demo with our team, in a demo environment built on a real PSA.