Trello for Autotask tickets? A Kanban board that syncs with Autotask instead
· Matt Fox · Kanban
Trello is many people’s first Kanban board, and plenty of MSP teams on Autotask PSA have tried it for their tickets and projects. The board works. The problem is that Autotask holds the tickets, the time entries and the billing, so Trello becomes a second copy someone has to keep up to date.
Here is how Trello and Autotask connect today, and what a board built on Autotask data does instead. Vendor details are as of October 2026.
Does Trello integrate with Autotask?
There is no native Autotask Power-Up for Trello. The usual route is Zapier, where Autotask triggers such as a new ticket, a new project or an updated ticket can create or change Trello cards.
That works for a narrow job, such as posting new tickets to a board. For running the service desk it leaves gaps:
- One direction per trigger. A card moved in Trello does not change the ticket in Autotask unless you build a separate trigger for it.
- Every field is a decision. Status, queue, priority, resource and due date each need mapping, and the mapping breaks when someone adds an Autotask status.
- Time stays in Autotask. Technicians still open the ticket in Autotask to log time and notes, so they work in two places.
- Projects multiply the work. Autotask projects, phases and tasks need their own set of triggers.
A Kanban board built on Autotask
TopLeft connects directly to Autotask and syncs both ways. You choose which Autotask queues it brings in, and the board uses the data already there:
- Autotask statuses become columns, and tickets and project tasks become cards.
- Drag a card to change its status in Autotask, or change its priority on the board.
- Assign resources, add notes and enter time from the card, with a timer, saved to Autotask.
- Swimlanes by technician, project or team show how work is spread, with each column’s work-in-progress (WIP) limit at the top of the page.
- Conditional formatting and filters highlight priority, due dates and custom fields, and narrow the board to one client, one engineer or tickets close to their SLA.
- Gantt charts for Autotask projects.
The Autotask integration page covers setup and what syncs.
Trello and TopLeft side by side
| Trello with Zapier | TopLeft | |
|---|---|---|
| Autotask tickets on the board | Copied by triggers you build | Synced automatically |
| Moving a card updates Autotask | Only with a trigger you build | Yes |
| Time entries and notes | Entered in Autotask | From the card, saved to Autotask |
| Swimlanes by technician | No | Yes |
| WIP limits | List Limits Power-Up | Per column, summed across swimlanes |
| Autotask projects and tasks | More triggers | Included, with Gantt charts |
Trello’s List Limits Power-Up turns a list red when it holds too many cards, which is a fair start on WIP limits. What no Trello feature can do is show Autotask data that nobody copied in.
What changes when the board is the PSA
Seitel Systems cut active tickets per technician from 34 to 11 in three months with better prioritization, according to Judi Baker, its Service Desk Manager.
Other tools and PSAs
On ConnectWise rather than Autotask, see Trello and ConnectWise. Using Asana on Autotask, see Asana and Autotask. For Microsoft Planner, see TopLeft vs Microsoft Planner.
Book a demo to see an Autotask board in action.