Start strong. Build habits that stick.

Every TopLeft subscription comes with implementation support tailored to your PSA, team size, and workflow. Whether you need board setup for a small team or a full workflow transformation across multiple departments, we have a program for you.

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Four ways to get started

Pick the program that matches your team size and complexity.

Launch

For teams under 10 getting started with TopLeft. Four sessions led by your Customer Success Manager (CSM) across 4 weeks: board setup, team training, daily huddle (a 10 to 15 minute meeting at the board) coaching, and wrap-up Q&A. Your whole team adopts TopLeft together, not just the person who set it up.

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Optimize

For teams of 10+ with multiple departments and complex workflows. A coached workflow transformation: per-team working sessions, pull-based flow design, daily huddle coaching, and 30/90-day check-ins.

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Accelerator Group Coaching

Weekly group sessions for Project and Service Managers. Improve flow, clear backlogs (lists of work waiting to start), and learn from peers at other MSPs who are solving the same problems. Guided accountability each week.

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MSP Coaching for Executives

Stop being the bottleneck. Personalized coaching for MSP owners and leaders who need to step back from daily approvals, build team accountability, and establish clear decision rights so the business runs without constant founder involvement.

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What our customers say

★★★★★

30% over budget to 28% under

“We were able to move our average project delivery from negative efficiency to positive 58% efficiency. So we finish projects now with an average of 1/3 time left over!”

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Steve Psaradellis

CEO, TEBA

★★★★★

“We have seen firsthand how it has helped us visualize our workflows, identify bottlenecks and continuously improve our processes.”

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Judi Baker

Service Desk Manager, Seitel Systems

★★★★★

Ticket queue: 180 to under 100

“We have reduced ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%.”

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Te’neyl Simpson

Director of Technical Operations, Morgan Birgé

★★★★★

SLA adherence: 60% to 90%

“We transitioned from ConnectWise Manage to TopLeft for better ticket management. And we have improved SLA adherence from 60% to 90% within six months.”

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Chase Effler

Engineering Manager, Appalachian Network Services

Questions MSPs ask

Is implementation included with my TopLeft subscription?

Onboarding is required with every subscription and starts at $1,000 with Launch, which includes your first month of Accelerator peer coaching. Finish the 30-day Huddle Challenge and the $1,000 comes back as a credit. Optimize and Accelerator beyond the first month are scoped on a call, based on team size and complexity.

What PSAs does TopLeft integrate with?

ConnectWise PSA, Autotask (Datto), and HaloPSA. All implementation programs work with your live PSA data.

Can I switch programs if my needs change?

Yes. Many teams start with Launch and move to Optimize or Accelerator as they grow. Your CSM can help you decide when the time is right.

How long does each program take?

Launch runs 4 weeks. Optimize runs through a multi-phase engagement with 30 and 90-day check-ins. Accelerator is ongoing, and you can join at any time.

We want an outside look at how we deliver before we pick a program. Is there one?

Yes. The Project Delivery Assessment reads your PSA data and interviews your PM, service manager, a dispatcher, an engineer and leadership. You get findings and a 12-month roadmap.

Do you train the whole team or just the admin?

Both Launch and Optimize include full team training. Technicians, dispatchers, and managers all get hands-on sessions in their actual PSA data.

Not sure which program fits?

Talk to our team. We will recommend the right implementation path based on your team size, PSA, and goals.

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