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Testimonials

"Like most techs, I was skeptical about changing how I manage tickets. I was constantly jumping between urgent issues, while my backlog kept growing. After implementing the visual boards and WIP limits, I'm handling the same number of tickets but with less stress. Most importantly, I'm resolving issues faster and clients have stopped escalating to my manager." 
Jacob
L2 Support Technician,
EK Computers
ODF
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Enhance Your PSA Experience

“But we already use a PSA system.”

Exactly. TopLeft doesn’t replace your PSA, it makes it usable.

Instead of clicking through endless lists or juggling multiple windows, apply these practical upgrades to your existing system:
  • Create customizable visual boards to instantly see ticket queues and priorities in one place to save your team time
  • View real-time ticket updates without constant refreshes or tab-switching
  • Track project budgets live and catch overruns before they happen
  • Spend less time navigating your PSA and more time resolving issues

TopLeft adds clarity and speed to your current workflow, without changing how your team works today.

Better Handoffs and Collaboration 

“I'm tired of explaining the same issue multiple times.”

We get it. Your current system forces constant context switching and mental juggling, which leaves you drained and reactive.

Visual workflow management helps you focus, prioritize, and stay in control.

Here’s how it streamlines your daily work:
  • Visual boards give your team real-time visibility, so everyone’s on the same page, no repeated updates or explanations
  • Limiting work in progress (WIP) helps prevent burnout and boosts follow-through
  • Stuck or neglected tickets get flagged automatically, so nothing slips through the cracks

Clear, actionable, and easy to adopt, TopLeft helps you take back your team's time and attention.

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Balanced Workload Distribution

"My queue is overloaded while others seem underutilized". We hear this often. It's like trying to fix a server while new tickets keep piling up. That's exactly why you need this. Move from reactive firefighting to proactive ticket handling:

  • Track SLA deadlines with real-time visual alerts before they're missed 
  • See team workload distribution to prevent individual overwhelm 
  • Improve ticket handling efficiency with clear priority visualization 

Our Approach

Remember, success isn't about working faster, it's about working smarter. Efficiency isn't about handling more tickets, it's about focusing on the right ones at the right time, solving root issues, not just treating symptoms. 

At TopLeft, we've spent time in the trenches, dealing with overloaded ticket queues, fighting constant context switching, and struggling with incomplete documentation just like you. Our visual boards were built to solve the exact problems that drain a technician's energy every day. We understand that your PSA system has all the data but lacks the visual clarity needed to prioritize effectively. It's like having network hardware without proper monitoring. 

Our visual project management system transforms how you manage tickets not by adding more tools to learn, but by making your existing work visible in a way that reduces the mental overhead of constantly deciding "what's next?" With color-coded SLA alerts, WIP limits to prevent burnout, and real-time status updates, you can finally focus on resolution instead of ticket management actually closing tickets instead of just juggling them. 

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A Complete System for Service Technicians 

TopLeft gives you the tools to manage your queue, reduce bottlenecks, and improve efficiency. 

  • Proven Methods – Structured workflows to organize ticket management. 
  • Practical Guidance – Learn techniques to improve your ticket handling and hit more SLAs.
  • Visual Boards – Make work visible to track priorities and prevent escalations. 
  • Proactive Approach – Shift from reactive troubleshooting to structured work.
  • Realistic Implementation – Fits into your existing workflow without disruption.

Request a Consultation

See how TopLeft can transform your daily workload, control the chaos, reduce delays, and keep work moving at full speed. 

Finish Tickets Faster (Starting Today)