Kanban boards help MSPs take back control of their work
Visualize your work to understand project progress, accelerate helpdesk dispatch, identify neglected tasks, and crush the bottlenecks that slow down your team.
Integrates with ConnectWise Manage and Datto Autotask PSA.
Is Neglected Work Killing Your MSP?
You don’t have to sit around watching tickets become stale. Take back control using the techniques in the No More Neglect whitepaper. We teach how to define neglect thresholds, use built-in ConnectWise or Autotask tools to identify the tickets that violate those thresholds, how to track useful metrics, and how to incorporate the reporting into your workflows so you can eliminate neglected work once and for all.
Understand and accelerate your project, service, and sales work
Watch as work moves across the board as it progresses through your pipeline.
Drag and drop cards to indicate their status and importance compared to other cards.
See how work is distributed by grouping cards according to project, assigned technician, type, or other properties.
By moving to Kanban with TopLeft, we were able to clear our project backlog, reduce scheduling errors/issues, improve schedule accuracy and customer satisfaction and reduce management/dispatching time.
Find and eliminate neglected work and bottlenecks
Don’t let your service and project tickets fall between the cracks. Kanban highlights neglected work so you can deal with it right away.
And it identifies bottlenecks by visually showing large numbers of tickets in a single status or for a single project or technician.
As a project manager, I can see project tickets broken down by engineer- impossible to do in our PSA!
Your whole team on the same page
Say goodbye to miscommunication and a multitude of tools- everyone can use Kanban boards to communicate about work.
Managers use Kanban to plan and monitor projects and tasks and engineers use it to understand priorities and indicate progress.
You can even use Kanban in meetings and display it on your office signage.
We are able to run meaningful huddles/daily standups now and have been transformed by TopLeft!
From the Blog
More and more project-focused MSPs are using Microsoft Planner. Planner is a visual tool for arranging work items in columns, showing how work is progressing through a pipeline of work in the team. It's a form of Kanban board and very similar to Trello. MSPs love...
https://youtu.be/CJObz3qERSk Click here for the slides You can rescue service delivery at your MSP- relieving overworked dispatchers, guiding unfocused engineers, and saving neglected customers. As an MSP, you need efficient dispatch and engineer workflows. Structured...
TopLeft is very pleased to announce Kanban boards for projects. Now you can visualize your projects (not just project tickets and tasks) as they progress through your team workflows! What project boards are useful for: Getting an overview of all your projects, whether...
Who loves Kanban?