Kanban boards help MSPs take back control of their work
Visualize your work to understand project progress, accelerate helpdesk dispatch, identify neglected tasks, and crush the bottlenecks that slow down your team.
Integrates with ConnectWise Manage and Datto Autotask PSA.
Is Neglected Work Killing Your MSP?
You don’t have to sit around watching tickets become stale. Take back control using the techniques in the No More Neglect whitepaper. We teach how to define neglect thresholds, use built-in ConnectWise or Autotask tools to identify the tickets that violate those thresholds, how to track useful metrics, and how to incorporate the reporting into your workflows so you can eliminate neglected work once and for all.
Understand and accelerate your project, service, and sales work
Watch as work moves across the board as it progresses through your pipeline.
Drag and drop cards to indicate their status and importance compared to other cards.
See how work is distributed by grouping cards according to project, assigned technician, type, or other properties.
By moving to Kanban with TopLeft, we were able to clear our project backlog, reduce scheduling errors/issues, improve schedule accuracy and customer satisfaction and reduce management/dispatching time.
Find and eliminate neglected work and bottlenecks
Don’t let your service and project tickets fall between the cracks. Kanban highlights neglected work so you can deal with it right away.
And it identifies bottlenecks by visually showing large numbers of tickets in a single status or for a single project or technician.
As a project manager, I can see project tickets broken down by engineer- impossible to do in our PSA!
Your whole team on the same page
Say goodbye to miscommunication and a multitude of tools- everyone can use Kanban boards to communicate about work.
Managers use Kanban to plan and monitor tasks and engineers use it to understand priorities and indicate progress.
You can even use Kanban in meetings and display it on your office signage.
We are able to run meaningful huddles/daily standups now and have been transformed by TopLeft!
From the Blog
All MSPs suffer from neglected work from time to time. At some MSPs it's temporary and quickly brought under control. At some MSPs it's endemic- there's always numerous tickets that haven't had any work done recently, even though there's nothing blocking the ticket...
One challenge faced by every MSP is ensuring that service and project tickets are started, worked, and completed in a reasonable amount of time. Some MSPs have mastered this; others not so much. It's common for MSPs to have a lot of neglected tickets- tickets that...
https://youtu.be/aDEyQJZNbBI What's the worst part about managing projects in ConnectWise or Autotask? Is it the lack of visibility into a project's tasks as they progress through the project workflow? The inability to manage your whole portfolio of projects? Or the...
Who loves Kanban?