Kanban boards help MSPs take back control of their work
Visualize your work to understand project progress, accelerate helpdesk dispatch, identify neglected tasks, and crush the bottlenecks that slow down your team.
Integrates with ConnectWise Manage and Datto Autotask PSA.
Understand and accelerate your project, service, and sales work
Watch as tickets, projects, and opportunities move across the boards. The position on the board indicates how the work is progressing in the team’s pipeline.
Drag and drop cards to indicate their status and importance compared to other cards.
See how work is distributed by grouping cards according to project, assigned technician, type, or other properties.
By moving to Kanban with TopLeft, we were able to clear our project backlog, reduce scheduling errors/issues, improve schedule accuracy and customer satisfaction and reduce management/dispatching time.
Find and eliminate neglected work and bottlenecks
Don’t let your service and project tickets fall between the cracks. Kanban highlights neglected work so you can deal with it right away.
And it identifies bottlenecks by visually showing large numbers of tickets in a single status or for a single project or technician.
As a project manager, I can see project tickets broken down by engineer- impossible to do in our PSA!
Your whole team on the same page
Say goodbye to miscommunication and a multitude of tools- everyone can use Kanban boards to communicate about work.
Managers use Kanban to plan and monitor projects and tasks and engineers use it to understand priorities and indicate progress.
You can even use Kanban in meetings and display it on your office signage.
We are able to run meaningful huddles/daily standups now and have been transformed by TopLeft!
From the Blog
Allowing your team to cherry-pick tickets or tasks on their list hurts your clients, and you may not even realize this is going on. We know this kind of issue by experience, and that's one of the reasons why we've created TopLeft. What is cherry-picking?...
Nobody said engineering at an MSP was easy. As if the day-to-day responsibility of handling helpdesk tickets and projects was not enough, technicians and engineers who use ConnectWise or Autotask also have to struggle with the lack of visibility and control over their...
Are you an engineer or a technician working for an MSP? And are you feeling micromanaged? Technician micromanagement at MSPs doesn’t get enough coverage, even though it cripples teamwork and performance. Managers and dispatchers are valuable members of a team....
A selection of successful MSPs who use TopLeft to take back control