Kanban boards help MSPs take back control of their work

Visualize your work to understand project progress, accelerate helpdesk dispatch, identify neglected tasks, and crush the bottlenecks that slow down your team.

Integrates with ConnectWise Manage and Datto Autotask PSA.

Is Neglected Work Killing Your MSP?

You don’t have to sit around watching tickets become stale. Take back control using the techniques in the No More Neglect whitepaper. We teach how to define neglect thresholds, use built-in ConnectWise or Autotask tools to identify the tickets that violate those thresholds, how to track useful metrics, and how to incorporate the reporting into your workflows so you can eliminate neglected work once and for all.

Understand and accelerate your project, service, and sales work

Watch as work moves across the board as it progresses through your pipeline.

Drag and drop cards to indicate their status and importance compared to other cards.

See how work is distributed by grouping cards according to project, assigned technician, type, or other properties.

 By moving to Kanban with TopLeft, we were able to clear our project backlog, reduce scheduling errors/issues, improve schedule accuracy and customer satisfaction and reduce management/dispatching time.

Derek Wood

COO, OneIT

Find and eliminate neglected work and bottlenecks

Don’t let your service and project tickets fall between the cracks. Kanban highlights neglected work so you can deal with it right away.

And it identifies bottlenecks by visually showing large numbers of tickets in a single status or for a single project or technician.

As a project manager, I can see project tickets broken down by engineer- impossible to do in our PSA!

Sarah Ellis

Clear Guidance

Your whole team on the same page

Say goodbye to miscommunication and a multitude of tools- everyone can use Kanban boards to communicate about work.

Managers use Kanban to plan and monitor projects and tasks and engineers use it to understand priorities and indicate progress.

You can even use Kanban in meetings and display it on your office signage.

We are able to run meaningful huddles/daily standups now and have been transformed by TopLeft!

Ben Johnson

Liberty Technology

From the Blog

Knock Out Waste in Your MSP- the 7 Kanban Wastes

Knock Out Waste in Your MSP- the 7 Kanban Wastes

Get ready to knock out waste in your MSP! For a long time manufacturers using Kanban have used the 7 Kanban Wastes to identify and eliminate waste in their processes. Did you know MSPs can use the same framework to eliminate waste in their processes? Waste is the...

Project Management with Kanban- for MSPs

Project Management with Kanban- for MSPs

Ever been frustrated with project management in ConnectWise or Autotask? Yeah- we were too. We built some simple methods and tools you can use to take back control of project work- so you can complete projects more quickly, reduce stress in your engineering team, and...

Who loves Kanban?