Asana for Autotask tickets? A Kanban board that syncs with Autotask instead

Asana is a strong project tool, and MSPs on Autotask PSA often reach for it when Autotask’s own project screens feel hard to read. The catch is that the tickets, project tasks, time and billing stay in Autotask. Running the work in Asana means keeping two systems in step.

This post covers how Asana and Autotask connect today and what a board built on Autotask data does instead. Vendor details are as of October 2026. (On Monday.com rather than Asana? The same limits apply; see Monday.com with ConnectWise and HaloPSA.)

Does Asana integrate with Autotask?

Asana has no native Autotask integration. MSPs connect the two through Zapier, most often with a trigger that creates an Asana task when a new Autotask ticket arrives, or by writing custom code against both systems.

A trigger like that gets new work into Asana. It does not keep the two in step:

• A ticket updated, reassigned or completed in Autotask leaves the Asana task unchanged unless another trigger handles it.
• Completing or moving the task in Asana does not change the ticket in Autotask.
• Time entries belong in Autotask for billing, so technicians log time there and update Asana as well.
• An Autotask project, with phases and tasks, has to be rebuilt in Asana by hand or by more triggers.

A Kanban board built on Autotask

TopLeft connects directly to Autotask and syncs both ways. It brings in the Autotask queues and projects you choose:

• Columns are Autotask statuses, and cards are tickets and project tasks with their Autotask details.
• Moving a card changes the ticket’s status in Autotask. Priority changes on the board go back too.
• Work from the card: assign resources, add notes, and enter time with a timer, all saved to Autotask.
• Swimlanes group the board by technician, project or team, with each column’s work-in-progress (WIP) limit summed at the top.
• Gantt charts show Autotask projects on a timeline, coloured by status such as on track, at risk or over budget.
• Conditional formatting and filters make urgent, overdue and ageing work stand out.

The Autotask integration page lists what syncs.

Asana and TopLeft side by side

	Asana with Zapier	TopLeft
Autotask tickets in view	New tickets copied by a trigger	All chosen queues, synced
Changes go back to Autotask	Only with triggers you build	Yes
Time entries	Logged in Autotask	From the card, saved to Autotask
Autotask projects	Rebuilt in Asana	Synced, with Gantt charts
Built for	Any team’s projects	MSP tickets and projects on a PSA

Asana stays a good choice for work that never touches a ticket, such as marketing or internal planning. For client tickets and projects, the board should come from Autotask.

A fast desk on a shared board

Black Tip IT has kept its average ticket response time under three minutes across all clients, for years, according to its CEO, Matthew Bookspan.

Other tools and PSAs

For an Asana comparison across ConnectWise, Autotask and HaloPSA, see an Asana alternative for MSP project management. For Trello on Autotask, see Trello and Autotask. For Microsoft Planner, see TopLeft vs Microsoft Planner.

Book a demo to see an Autotask board in action.