Learning Center: Lean and Kanban

    Winning the Talent Retention Battle

    MSP leaders that invest in the training and development of their people are sometimes afraid of the possibility that other companies could wind up benefitting from those investments. However, it’s important to remember...

    20 Apr

    Winning the Talent Development Battle

    Building a great team requires more than just hiring great people. Hiring great people is just the start. Talent has to be developed and nurtured over time, and it’s more than just a pat on the back and the occasional...

    20 Apr

    Webinar January 30- 2 types of boards, recent updates, Q&A time

    We’re introducing a recurring webinar for everyone who wants to know more about Kanban- both Kanban methods as they apply to MSPs, and Kanban the board application from TopLeft.

    30 Jan

    Why Technicians Use TopLeft

    Nobody said engineering at an MSP was easy. As if the day-to-day responsibility of handling helpdesk tickets and projects was not enough, technicians and engineers who use ConnectWise or Autotask also have to struggle...

    5 Jan

    Are you feeling micromanaged? Here is why- and what to do about it

    Are you an engineer or a technician working for an MSP? And are you feeling micromanaged? Technician micromanagement at MSPs doesn’t get enough coverage, even though it cripples teamwork and performance.

    18 Nov

    3 Tips for improving project visibility

    If you feel that you are answering the same basic questions over and over, your team members aren’t engaging with projects. If there is confusion about deadlines, deliverables, and workflow, you, as a project manager,...

    2 Sep

    How to bring your project visibility to the next level?

    As a project manager, you know how important project visibility is. You are always working with many projects simultaneously and are full of information that probably no one else has.

    19 Aug

    Knock Out Waste in Your MSP- the 7 Kanban Wastes

    Get ready to knock out waste in your MSP! For a long time manufacturers using Kanban have used the 7 Kanban Wastes to identify and eliminate waste in their processes. Did you know MSPs can use the same framework to...

    12 Nov

    MS Planner doesn’t work with ConnectWise, but this Kanban board does

    More and more project-focused MSPs are using Microsoft Planner. Planner is a visual tool for arranging work items in columns, showing how work is progressing through a pipeline of work in the team. It’s a form of Kanban...

    27 Aug

    Project boards available in TopLeft Kanban

    TopLeft is very pleased to announce Kanban boards for projects. Now you can visualize your projects (not just project tickets and tasks) as they progress through your team workflows!

    29 Jul

    How Much Neglect is OK? Tips for MSP Service Managers

    Neglected tickets can be a major problem for MSPs. Tickets that sit without any work being done are frustrating for both your customers and your team. We’ve already mentioned some causes of neglected work and how it...

    13 Jul

    Neglected Tickets Impact Your MSP Customers and Team in These 5 Ways

    All MSPs suffer from neglected work from time to time. At some MSPs it’s temporary and quickly brought under control. At some MSPs it’s endemic- there’s always numerous tickets that haven’t had any work done recently,...

    6 Jul

    3 Problems That Cause Neglected Tickets in MSPs

    One challenge faced by every MSP is ensuring that service and project tickets are started, worked, and completed in a reasonable amount of time. Some MSPs have mastered this; others not so much. It’s common for MSPs to...

    26 Jun