The TopLeft Blog

When Your Techs Are Getting Pulled in Every Direction Picture this: It's Monday morning, and your L2 tech just opened their PSA to find 47 tickets in queue. Some are urgent firewall issues, others are password resets...

How could a Kanban board fit into a Waterfall project management approach, especially in MSP environments where things tend to get a bit... structured? It might sound like a stretch at first—after all, Kanban is all...

Transitioning to Kanban with TopLeft shifts your mindset to a new way of organizing, prioritizing, and executing work. It helps you see the bigger picture while managing the small details that keep your MSP’s engine...

AI project management tools came with the promise of increasing workflows. We haved fancy features like predictive analytics, automated scheduling, and complex data processing. Honestly, this is like having a robot...

With many tasks ranging from immediate client requests to long-term projects, MSPs constantly need a system that simplifies their complexities and scales effortlessly as they grow. The essence of Kanban is its ability...

The world of MSPs is fast-paced, dynamic, and ever-evolving. As the digital landscape morphs, so must the tools and strategies that drive MSPs. The incorporation of kanban into PSA tools like AutoTask and ConnectWise...

Maintaining a healthy work life balance in the fast-paced world of Managed Service Providers (MSPs) can often seem like a distant dream. The demands of customers, the ever-evolving technology landscape, and the urgency...

In the dynamic world of Managed Service Providers (MSPs), efficiency and clarity in operations are paramount. While countless tools and methodologies are designed to enhance productivity, the Kanban system has emerged...

As Managed Service Providers (MSPs) navigate the dynamic landscape of IT service delivery, they often encounter challenges such as complex workflows, resource allocation, and maintaining high client satisfaction levels....

Kanban boards and Scrum boards are two popular methodologies used by Agile teams to manage their work. Both methodologies are designed to improve team collaboration, increase efficiency, and enhance project...

Kanban is a popular project management methodology that emphasizes continuous delivery and improvement. One of the key components of Kanban is visualizing workflow, and swimlanes are a powerful tool for achieving this...

Kanban for project management goes as far back as the early 1960s, with Industrial Engineer and Businessman Taiichi Ohno creating a simple inventory planning system for Toyota automotive. What pushed him to develop such...

Asana & ConnectWise Manage Are you a ConnectWise PSA user, and you also use Asana or Monday.com to manage the ConnectWise-generated workflow? On its own, Asana (or Monday.com) are terrific ways to organize your work,...

It's easy to forget how simple TopLeft was in the beginning. We thought it would be interesting to review some of the big improvements we've made over the years, both in the app itself and in various parts of the...