What are Kanban Columns?

In the dynamic world of Managed Service Providers (MSPs), efficiency and clarity in operations are paramount. While countless tools and methodologies are designed to enhance productivity, the Kanban system has emerged...

17 Aug

What is an Agile MSP?

In the world of managed service providers (MSPs), agility is the key to success. But what exactly does it mean to be an Agile MSP? In this article, we'll delve into the concept, popular frameworks, the benefits of...

5 Jul

The Purpose of Establishing WIP Limits

If you are an MSP or a project manager who always finds yourself asking the questions: When can the next client be onboarded? Can we start on a new project already? Do we have enough engineers to accept incoming service...

26 May

The Power of Kanban in Effective KPI Measurement

As Managed Service Providers (MSPs) navigate the dynamic landscape of IT service delivery, they often encounter challenges such as complex workflows, resource allocation, and maintaining high client satisfaction levels....

25 May

Kanban vs. Scrum Board

Kanban boards and Scrum boards are two popular methodologies used by Agile teams to manage their work. Both methodologies are designed to improve team collaboration, increase efficiency, and enhance project...

12 May

What are Kanban Swimlanes?

Kanban is a popular project management methodology that emphasizes continuous delivery and improvement. One of the key components of Kanban is visualizing workflow, and swimlanes are a powerful tool for achieving this...

31 Mar

7 Reasons to Use Kanban for Project Management

Kanban for project management goes as far back as the early 1960s, with Industrial Engineer and Businessman Taiichi Ohno creating a simple inventory planning system for Toyota automotive. What pushed him to develop such...

17 Feb

Lean CEO – Redefining work and respecting IT workers

This blog post is based on both my experience and learnings from The Lean CEO book by Jacob Stoller, looking closely at what organizations like Toyota were doing in Japan several decades ago. I (Wim) hope to blog more...

7 Oct

What it means to be DOING Kanban

So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...

11 Jun

Comparison of ConnectWise Manage Agile Board to CW Kanban

How CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...

11 Jun

Making it easier for engineers to enter time

As I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...

15 May

Updated Board Design, Time Entry Support, and Free Training

Here’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!

13 May