Taking control of Service Delivery – Webinar

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Missed the webinar or want to review again? The recording is available online.

Original Post…

Many MSPs struggle to strike the right balance between flexibility and structure when managing service work. It’s even more difficult when your team has been sent to work from home, as so many are doing in response to COVID-19.

Structured techniques such as calendar dispatch are a huge amount of work and fall apart when things don’t go according to the plan, but managing with too little structure leads to engineers cherry-picking tickets, work being neglected, and unhappy customers.

PSA software doesn’t offer any help visualizing the work- no matter how much structure you have. It’s difficult to understand what work is progressing, what has stalled, and what’s still waiting to start. And without effective tools to make the work clear for remote workers, you spend more time than necessary communicating and clearing up miscommunications.

Join our webinar to learn a better way to manage MSP service delivery. We’ll show you how to use digital Kanban to optimize flexibility and structure. In addition, we will highlight the proven tools we use (and offer) to make MSP service management fast and easy- whether you’re together in the office or working from home.

Leveraging our own practices and results from other successful MSPs, we will go step-by-step through Kanban and agile techniques to arrive at a framework for fast, efficient service delivery. You will quickly realize how simple it can be to meet all your SLAs and drive customer satisfaction higher.

Date and time: Wednesday, March 25 @ 1 PM EST/10 AM PST

Register here: https://xactlyit.net/programs/topleft/2/. You can also visit that page to request a recording.