Blog

This blog post is based on both my experience and learnings from The Lean CEO book by Jacob Stoller, looking closely at what organizations like Toyota were doing in Japan several decades ago. I (Wim) hope to blog more...

As an MSP, have you struggled to fully understand work in progress and how to advance it to completion?

In May we introduced the capability to enter time in CW Kanban– it was one of our top-requested features. We got lots of great feedback- many ?’s and plenty of requests for enhancements. We wanted to let you know that...

Missed the webinar? No problem- we recorded it for you.

CW Kanban now offers credit card payments directly, without using Paypal.

Many people have asked us about mobile access for CW Kanban, to help technicians and anyone else who frequently works away from their desktop computers. Until now, CW Kanban has been difficult (actually broken) to use...

Two factor authentication is now available in CW Kanban! 2FA is one of the most effective ways to prevent unauthorized access to data, because a hacker needs to steal more than just a password to access your account. We...

We at CW Kanban hope you’re having a great summer! Or winter, for our Australia/New Zealand customers. We’ve been working hard to improve Kanban and wanted to let you know there’s a few new options available to let you...

So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...

How CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...

Every day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big...

CW Kanban is making MSPs more efficient all over the world. Here’s what someone told us on our website chat not long ago: “You have solved all my Connectwise problems for the last 7 years!“

As I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...

Here’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!

The IT MSP industry is very close-knit. MSP owners and managers frequently meet counterparts from other companies in training, user groups, and association and community meetings. Sharing ideas, techniques, and tools...