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The TopLeft Blog
Boost your MSP's efficiency with actionable strategies for project management and workflows using the Agile and Kanban methods.
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Announcing TopLeft
CW Kanban, the maker of Kanban boards for ConnectWise and Autotask, is now TopLeft!
13
Dec
ConnectWise Activities available in CW Kanban
It’s finally here! You can now create Kanban boards that show ConnectWise Activities.
22
Oct
Lean CEO – Redefining work and respecting IT workers
This blog post is based on both my experience and learnings from The Lean CEO book by Jacob Stoller, looking closely at what organizations like Toyota were doing in Japan several decades ago. I (Wim) hope to blog more...
7
Oct
Time Entry Enhancements
In May we introduced the capability to enter time in CW Kanban– it was one of our top-requested features. We got lots of great feedback- many ?’s and plenty of requests for enhancements. We wanted to let you know that...
14
Aug
CW Kanban Update Webinar- August 6, 2019- Registration & Recording
Missed the webinar? No problem- we recorded it for you.
6
Aug
Mobile Improvements
Many people have asked us about mobile access for CW Kanban, to help technicians and anyone else who frequently works away from their desktop computers. Until now, CW Kanban has been difficult (actually broken) to use...
29
Jul
What it means to be DOING Kanban
So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...
11
Jun
Comparison of ConnectWise PSA Agile Board to CW Kanban
How CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...
11
Jun
How your MSP techs can always work on the #1 priority, without wasting time scheduling
Every day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big...
3
Jun
Making it easier for engineers to enter time
As I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...
15
May
Updated Board Design, Time Entry Support, and Free Training
Here’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!
13
May
Webinar Recording – Agile Service Delivery with Manuel Palachuk
In February, Wim hosted a joint webinar with Manuel Palachuk. We covered the Mindset, Methods, and Tools for Agile Service Delivery with many in attendance. Click here to request the recording and access the slidedecks,...
16
Mar
Custom Cards, New Filters, and Licensing
It’s time to add some colour to CW Kanban! Over the last year we have been syncing more and more data about your ConnectWise tickets. This has helped identify ticket neglect, blocks, or resource mis-management. Now that...
26
Feb
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Capacity Planner
Having a Hard Time Planning Your Team's Capacity?
Project delays and team burnout don't have to be the norm. With our free Capacity Planner Template, you'll easily see when your team can take on and finish new projects-without overloading them or missing critical commitments. It's simple, effective, and battle-tested in our founder's MSP!