Service delivery managers: see every tech's queue on one board
TopLeft lays out your ConnectWise, Autotask or HaloPSA tickets by technician, so you spot a stuck ticket or an overloaded tech before an SLA slips.
Used by 700+ MSPs
Resource allocation made visible
When you can't see where work stands, it piles up, morale drops, SLAs slip, and your best technicians burn out. TopLeft gives service delivery managers a clear, live view of technician capacity, ticket flow, and overall workload.
With TopLeft, you can:
- See everything at a glance – Get a bird’s-eye view of every technician’s tasks so everyone knows what to focus on.
- Catch problems early – Spot neglected tickets and rebalance workloads with simple drag-and-drop before SLAs are at risk.
- Keep work moving – Prevent bottlenecks and maintain balanced workloads in real time to keep projects on track.
Enhance team visibility, improve performance metrics
Without clear priorities and a current view of the work, your team is stuck reacting instead of resolving, burning time on the wrong tasks while critical tickets fall through the cracks.
TopLeft's visual dashboard gives you the oversight you need:
- Effortlessly track all your tickets and team assignments with customizable Kanban boards
- Implement WIP limits to help your team complete tickets before starting new ones (so deadlines are reached)
- Identify bottlenecks in real-time to improve resolution times
For service teams ready to evolve
Visual workflow management creates remarkable improvements in service delivery by focusing on two principles: eliminating wasteful processes and adapting quickly to changing priorities.
When service teams can see their entire workflow at once, they naturally identify and remove bottlenecks that slow ticket resolution. By limiting how much work is in progress at once, teams complete tickets faster instead of starting many but finishing few.
TopLeft implements these principles through visual boards, work-in-progress limits, and self-selecting task assignment allowing your service team to adopt these proven methods gradually while maintaining your current operations.
A complete service system for service managers
TopLeft equips Service Managers with tools to optimize delivery, improve efficiency, and enhance satisfaction:
- Workflow Visualization – Structured workflows reduce escalations and improve resolution rates.
- Resource Planning – Balance technician workload and measure utilization across tiers.
- SLA Management – Track response/resolution times to prevent breaches.
- Team Performance – Identify training needs and optimize capabilities.
- Client Communication – Enhance transparency and reduce status requests.
What service managers say
★★★★★
SLA adherence: 60% to 90%
“We transitioned from ConnectWise Manage to TopLeft for better ticket management. And we have improved SLA adherence from 60% to 90% within six months. Our employee utilization has improved as well from 30% to 75%, our target is 80% and we are almost there.”Read the full story
Chase Effler
Engineering Manager, Appalachian Network Services
★★★★★
“We disbanded our dispatch department completely. We no longer needed it because of the way we were handling those tickets, incoming calls, and direct contact with the technicians.”
Scott Taylor
COO, Allixo Technologies
★★★★★
Ticket queue: 180 to under 100
“Morgan Birgé improved efficiency and ticket management by implementing TopLeft, leading to better utilization and faster response times for customers. We have reduced ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%.”Read the full story
Te’neyl Simpson
Director of Technical Operations, Morgan Birgé
★★★★★
“We were using a scheduling model within ConnectWise, and we were simply spending so much time scheduling and rescheduling. When we had that perfect day planned, as soon as we had an emergency come in, we had to completely reschedule everything.”Read the full story
Te’neyl Simpson
Director of Technical Operations, Morgan Birgé
★★★★★
“It's weird that this is the exact same data in a new visual form, but suddenly everybody knows which tickets should have been closed when they didn't just with ConnectWise Manage. (Closed almost 300 old or finished tickets out of 450 in a week)”
Matthew Kaufman
CEO, KaufmanIT
See it in action
Get a personal tour of how PSA-integrated Kanban boards give your team a shared view of all their work.