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Your Structured Path to Better Workflow, With an MSP Expert 

This isn't just another tool's rollout; it's a coached implementation led by our TopLeft Implementation Specialist and the TopLeft team. 

Our specialist has implemented pull-based workflows in MSPs, knows your PSA inside out, and understands the specific fears MSPs have about moving away from scheduled work. 

Her response to the #1 concern: "If I don't schedule it, how is it going to get done? Your delivery will actually happen faster and in order of priority rather than order of schedule." 

Your 30-Day Implementation Roadmap

Week 1: Foundation & Fit Assessment 

  • Project Kickoff (30 min): Meet your implementation coach and set clear expectations 
  • Leadership Fit Assessment (1 hr): We analyze what's working, what's not, and ensure Kanban fits your workflows. If it's not a good fit, we'll tell you, and you only pay for time spent 
  • Team Working Sessions (1 hr per team): We dive deep into your actual processes, review your PSA statuses, and identify gaps (like missing "ready to continue" statuses that cause tickets to get lost)

Week 2-3: Build & Configure 

  • Kanban Board Creation (1 hr per team): We will build your boards based on whether they should be priority-focused, customer-based, or somewhere in between 
  • Fix Your PSA Issues: Address common problems like time entries on wrong tickets, missing statuses and poor notes 
  • Hands-On Kanban Training (1 hr per team): Your team learns why this benefits THEM. These include things like visualizing ticket queues and working on the right priorities

Week 4 & Beyond: Embed & Sustain 

  • Daily Standup Coaching: Replace your 2-hour weekly meeting with effective 15-minute daily huddles 
  • Live Coaching: Prevent common pitfalls like spending entire meetings on one issue 
  • 30-Day & 90-Day Check-Ins: Ensure the new habits stick and refine based on real usage 
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What Makes This Different: Real Change Management 

  • Handle scheduling concerns: Your worries about unscheduled work? Our specialist addresses them directly
  • Build new habits: Daily coaching helps overcome years of old patterns
  • Reduce meeting time: Trade one 2-hour meeting for 15-minute daily huddles
  • See immediate progress: Quick wins in week one build momentum
  • Customized for your MSP: We adapt to your MSP’s unique needs. 

What Customers Are Saying

teneyl simpson
star
We implemented TopLeft in 30 days, removed the need for a dispatcher, doubled utilization for multiple engineers, and cut our backlog from 180 to 80 tickets.
Te’neyl Simpson
Service Delivery Manager
Morgan Birge & Associates
scott taylor
star
We increased CSAT to over 95%, went from 9% to 22% EBITA, and reduced our backlog of 300+ tickets to under 60.
Scott Taylor
COO
Allixo

Ready to Get Your Team Out of Ticket Chaos?

Most 3-team MSPs invest around $3,000, see ROI within 60 days and finally escape the chaos of ticket overload.
Schedule Your Fit Assessment