Learning Center: Lean and Kanban

Nobody said engineering at an MSP was easy. As if the day-to-day responsibility of handling helpdesk tickets and projects was not enough, technicians and engineers who use ConnectWise or Autotask also have to struggle...

TopLeft is very pleased to announce Kanban boards for projects. Now you can visualize your projects (not just project tickets and tasks) as they progress through your team workflows!

We’ve introduced a few powerful new features in TopLeft boards that help you and your team keep track of work in calendars. These are very useful if you manage work by assigning to calendars.

It’s finally here! You can now create Kanban boards that show ConnectWise Activities.

Does this sound familiar?

In May we introduced the capability to enter time in CW Kanban– it was one of our top-requested features. We got lots of great feedback- many ?’s and plenty of requests for enhancements. We wanted to let you know that...

Missed the webinar? No problem- we recorded it for you.

CW Kanban now offers credit card payments directly, without using Paypal.

Many people have asked us about mobile access for CW Kanban, to help technicians and anyone else who frequently works away from their desktop computers. Until now, CW Kanban has been difficult (actually broken) to use...

Two factor authentication is now available in CW Kanban! 2FA is one of the most effective ways to prevent unauthorized access to data, because a hacker needs to steal more than just a password to access your account. We...

We at CW Kanban hope you’re having a great summer! Or winter, for our Australia/New Zealand customers. We’ve been working hard to improve Kanban and wanted to let you know there’s a few new options available to let you...

How CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...

Every day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big...

CW Kanban is making MSPs more efficient all over the world. Here’s what someone told us on our website chat not long ago: “You have solved all my Connectwise problems for the last 7 years!“

As I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...