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Testimonials

"Like most techs, I was skeptical about changing how I manage tickets. I was constantly jumping between urgent issues, while my backlog kept growing. After implementing the visual boards and WIP limits, I'm handling the same number of tickets but with less stress. Most importantly, I'm resolving issues faster and clients have stopped escalating to my manager." 
Jacob
L2 Support Technician,
EK Computers
ODF
dispatching upgraded

Dispatching Upgraded  

“Each morning is a scramble to reassign tickets after last-minute tech call-ins.” You’re left reacting under pressure, juggling coverage gaps, and hoping nothing critical falls through.

TopLeft’s visual dashboard gives you a clear, real-time view of technician capacity so you can adjust on the fly and keep service delivery on track:

  • View your entire service queue with tech workload distribution on customizable boards 
  • Implement WIP limits to ensure tickets get completed rather than just started 
  • Identify bottlenecks between service tiers to prevent escalation loops 

Enhance Team Visibility, Improve Performance Metrics

“My techs are constantly switching between urgent tickets, but our SLA compliance is still slipping.” We understand, it’s exhausting, unsustainable, and still not enough.

TopLeft’s visual dashboard gives you the oversight you need to prioritize effectively, reduce context switching, and keep SLAs on track.

  • Effortlessly track all your tickets and team assignments with customizable Kanban boards 
  • Implement WIP limits to help your team complete tickets before starting new ones 
  • Identify bottlenecks in real-time to improve resolution time
Screenshot - Project Tickets by Resource Swimlane-1
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Balanced Workload Distribution

"My queue is overloaded while others seem underutilized". We hear this often. It's like trying to fix a server while new tickets keep piling up. That's exactly why you need this. Move from reactive firefighting to proactive ticket handling: 

  • Track SLA deadlines with real-time visual alerts before they're missed 
  • See team workload distribution to prevent individual overwhelm 
  • Improve ticket handling efficiency with clear priority visualization

Our Approach

Remember, success isn't about working faster, it's about working smarter. Efficiency isn't about handling more tickets, it's about focusing on the right ones at the right time, solving root issues, not just treating symptoms. 

At TopLeft, we've spent time in the trenches, dealing with overloaded ticket queues, fighting constant context switching, and struggling with incomplete documentation just like you. Our visual boards were built to solve the exact problems that drain a technician's energy every day. We understand that your PSA system has all the data but lacks the visual clarity needed to prioritize effectively. It's like having network hardware without proper monitoring. 

Our visual project management system transforms how you manage tickets not by adding more tools to learn, but by making your existing work visible in a way that reduces the mental overhead of constantly deciding "what's next?" With color-coded SLA alerts, WIP limits to prevent burnout, and real-time status updates, you can finally focus on resolution instead of ticket management actually closing tickets instead of just juggling them. 

Project-Delivery-System

A Complete System for Service Technicians

TopLeft gives you the tools to manage your queue, reduce bottlenecks, and improve efficiency.

  • Proven Methods – Structured workflows to organize ticket management. 
  • Practical Guidance – Learn techniques to improve your ticket handling.
  • Visual Boards – Make work visible to track priorities and prevent escalations. 
  • Proactive Approach – Shift from reactive troubleshooting to structured work. 
  • Realistic Implementation – Fits into your existing workflow without disruption. 

Request a Consultation

See how TopLeft can transform your daily workload, control the chaos, reduce delays, and keep work moving at full speed. 

Book a Consultation