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Why TopLeft for ConnectWise?

Despite investing heavily in their PSA platform, ConnectWise users continue to struggle with fundamental workflow issues that drain time, resources, and team morale daily:
  • Scattered Tickets: Critical issues slip through cracks across multiple boards
  • Time-Consuming Navigation: Too many clicks and screens for status updates
  • Inaccurate Time Tracking: Delayed entries affect billing and profitability
  • Limited SLA Visibility: Deadlines not prominently displayed, risking client satisfaction
  • Disconnected Teams: Service boards siloed, project and service teams isolated
  • Limited Customization: Same view for techs, dispatchers, and managers despite different needs
  • Ticket Management Challenges: Technicians overwhelmed without clear priorities
  • Deadline Visibility Issues: Difficult to see what needs immediate attention
  • Workflow Flexibility: Adapting to shifting priorities is challenging in standard interface

TopLeft enhances not replaces your ConnectWise setup, solving these issues while maintaining all ConnectWise functionality.

"We improved net profit from 9% to 22%" 

- Scott Taylor, CEO at Elixo Technologies

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Battling Service Delivery Bottlenecks & SLA Compliance Issues? 

If you're flipping between multiple ConnectWise screens to manage tickets, you're losing efficiency. MSPs need SLA deadlines and ticket status front and center.

ConnectWise and TopLeft integration delivers:

  • Complete Ticket Visibility: See every ticket needing attention in one view
  • Streamlined Meetings: Reduce meeting time with visual updates
  • Unified Teams: Create collaboration between service and project teams
  • SLA Performance Tracking: Improve compliance with visual tracking tools
  • Proactive Flow Management: Identify stuck tickets before they become problems

Take Control of Projects & Resources

Managing multiple ConnectWise projects can be overwhelming, with details lost and time wasted switching screens.

TopLeft enhances ConnectWise with:

  • Kanban Dashboard: Visualize all projects at once
  • Risk Indicators: Spot deadline risks early
  • Flexible Organization: Sort by project, priority, or team
  • Integrated Time Tracking: View entries directly on boards
  • Unified View: All context in one place
  • Executive Analytics: Real-time project health insights
  • Visual Resource Assignment: Drag-and-drop task allocation

Result: Better visibility, balanced workload, organized management.

 

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Technical Integration Details

TopLeft works with your existing ConnectWise setup through a secure API integration without changing your configuration:

  • Real-time Synchronization: Bi-directional sync ensures changes appear instantly in both systems
  • Comprehensive Module Support: Works with Service, Project, Time, and Sales modules for a unified view
  • Configuration Preservation: Maintain existing ConnectWise settings while customizing boards
  • Security Compliance: Preserves your permissions structure and workflow rules

For everything from service tickets to project management, TopLeft has you covered.

Your Path to Better Project and Service Management

The transformation journey begins with visualization, improves workflow, and transforms operations. MSPs using TopLeft with ConnectWise typically experience:

See Clearly

Visualize your ConnectWise data with Kanban boards
Get color-coded SLA deadline indicators at a glance
Gain immediate visibility into stuck work

Improve Flow

Implement WIP limits and identify bottlenecks
Achieve clearer ticket prioritization and resolution
Break down silos between teams

Transform Operations

Build sustainable practices based on visual data
Deliver more consistent service with better SLA tracking
Create happier clients through transparent management

What Our Clients Are Saying

david
star
We transitioned from struggling with ConnectWise Manage to TopLeft for better ticket management. Our ConnectWise SLA adherence has significantly improved. Technician utilization within ConnectWise has also increased substantially while maintaining all our ConnectWise functionality.
Chase Effler
Engineering Manager
Appalachian Network Services Inc.
Lucy
star
TopLeft turned ConnectWise project management from staring at huge lists, impossible to prioritize, into easily digestible, visually compelling information. We're no longer buried in ConnectWise data. With TopLeft, we can instantly see the flow of tickets and track ConnectWise projects side-by-side.
Sarah Ellis
CIO
Clear Guidance

Simple Implementation in 30 Minutes

With ConnectWise, you can sync easily with TopLeft features in five simple steps: 

  1. Create an API Member in ConnectWise with appropriate permissions 
  2. Enter your ConnectWise credentials in TopLeft's integration portal 
  3. Select which ConnectWise boards and data you want to visualize 
  4. Invite your team to start collaborating with their ConnectWise data 

Now your ConnectWise and TopLeft have synchronized, you can access your ticket details and workflow from the ease of the mobile app, no matter where you are. 

Want to see TopLeft transform your ConnectWise data?

No Sales, just us listening and understanding your goals then showing you exactly how you can achieve them using TopLeft with ConnectWise. 

Request a Consultation