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Testimonials

"Like most techs, I was skeptical about changing how I manage tickets. I was constantly jumping between urgent issues, while my backlog kept growing. After implementing the visual boards and WIP limits, I'm handling the same number of tickets but with less stress. Most importantly, I'm resolving issues faster and clients have stopped escalating to my manager." 
Jacob
L2 Support Technician,
EK Computers
ODF
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Enhance Your PSA Experience

“But we already use a PSA system.”

Exactly. And like any tool, it works better when you can see your entire workload at once, just as you wouldn't troubleshoot network issues without logs or monitoring. Apply these practical improvements to your existing ticketing system:

  • Create customizable visual boards to see your entire queue and priorities at a glance, like a network dashboard showing all connections 
  • See ticket status in real-time without constantly refreshing screens, similar to continuous network monitoring 
  • Track project budgets in real time and get alerts before budgets go off course, like getting bandwidth alerts before you hit capacity 
  • Reduce time wasted navigating between multiple PSA windows, keeping your "work bandwidth" clear for actual resolutions 

Better Handoffs and Collaboration 

"I'm tired of explaining the same issue multiple times" - we understand. Your current system forces you to context-switch constantly, leaving you mentally drained like a server with one application hogging all CPU resources. Visual workflow management lets you see exactly what needs attention now vs. what can wait. 

Here's how visual workflow boards help streamline your daily work:

  • Visual boards provide real-time status updates accessible to everyone on the team, like network logs that everyone can access 
  • Limiting work in progress (WIP) prevents burnout and improves completion rates, just as limiting connections prevents network overload 
  • Neglected tickets and approaching SLA deadlines get flagged automatically highlighting stuck tickets so they don't get forgotten
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Balanced Workload Distribution

"My queue is overloaded while others seem underutilized". We hear this often. It's like trying to fix a server while new tickets keep piling up. That's exactly why you need this. Move from reactive firefighting to proactive ticket handling:

  • Track SLA deadlines with real-time visual alerts before they're missed 
  • See team workload distribution to prevent individual overwhelm 
  • Improve ticket handling efficiency with clear priority visualization 

Our Approach

Remember, success isn't about working faster, it's about working smarter. Efficiency isn't about handling more tickets, it's about focusing on the right ones at the right time, solving root issues, not just treating symptoms. 

At TopLeft, we've spent time in the trenches, dealing with overloaded ticket queues, fighting constant context switching, and struggling with incomplete documentation just like you. Our visual boards were built to solve the exact problems that drain a technician's energy every day. We understand that your PSA system has all the data but lacks the visual clarity needed to prioritize effectively. It's like having network hardware without proper monitoring. 

Our visual project management system transforms how you manage tickets not by adding more tools to learn, but by making your existing work visible in a way that reduces the mental overhead of constantly deciding "what's next?" With color-coded SLA alerts, WIP limits to prevent burnout, and real-time status updates, you can finally focus on resolution instead of ticket management actually closing tickets instead of just juggling them. 

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A Complete System for Service Technicians 

TopLeft gives you the tools to manage your queue, reduce bottlenecks, and improve efficiency. 

  • Proven Methods – Structured workflows to organize ticket management. 
  • Practical Guidance – Learn techniques to improve your ticket handling. 
  • Visual Boards – Make work visagible to track priorities and prevent escalations. 
  • Proactive Approach – Shift from reactive troubleshooting to structured work.
  • Realistic Implementation – Fits into your existing workflow without disruption.

Request a Consultation

See how TopLeft can transform your daily workload, control the chaos, reduce delays, and keep work moving at full speed. 

Book a Consultation