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The TopLeft Blog
Boost your MSP's efficiency with actionable strategies for project management and workflows using the Agile and Kanban methods.
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SLA Support, Changing Ticket Priorities, and Drag & Drop resource assignments
Kanban has been updated for most of our clients with 3 highly requested features,
16
Nov
Improving the flow of work by visualizing roadblocks and neglected tickets
It’s been way too long since I sent out some Lean/Kanban education! In January I did a post on Visualizing Neglected Work, based on Dominica DeGrandis’s book, which was well received. I have heard from multiple people...
5
Jul
Like Trello, but fully integrated to ConnectWise PSA
Trello vs TopLeft Visual If you're an MSP with ConnectWise PSA, HaloPSA or Datto Autotask already struggling with 180+ open tickets and projects running 30% over budget, you know you need a better way. But with stressed...
14
Mar
How to Visualize any HaloPSA Process
I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...
19
Feb
Why It’s Important for HaloPSA MSPs to Visualize Their Work
In an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no...
1
Feb
Exposing Time Theft to Optimize Work & Flow
I ask this question daily: How can we optimize workflow?
17
Jan
Guest Podcast with Todd Kane from Evolved Management Consulting
Recently, Wim Kerkhoff, our CEO, was a guest on Todd Kane’s podcast Evolved Management Consulting. Wim shared his thoughts on the Kanban methodology as well has his experience developing the CWKanban product for...
27
Dec
Understanding the difference between PUSH and PULL
Push vs Pull Our friend Manuel Palachuck just published a blog post on Push vs Pull that I thought explains it quite clearly. It is a big cultural and organizational change from traditional management methods (dispatch,...
1
Jun
Kanban Implementation Roadmap for Beginners
Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature...
18
May
How to run Effective Daily Huddles
Your Engineers Are Drowning (And Your Clients Know It) Are you watching your best technicians burn out while tickets pile up faster than your team can close them? Is critical knowledge trapped in individual engineers'...
8
May
Top 5 reasons why people take on more work then they have capacity to do
Rotting Fruit On the weekend I stumbled upon this YouTube video of how an IT Operations team used Kanban to improve their world for Project and Service delivery. Great ideas and different ways of looking at old...
1
May
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Capacity Planner
Having a Hard Time Planning Your Team's Capacity?
Project delays and team burnout don't have to be the norm. With our free Capacity Planner Template, you'll easily see when your team can take on and finish new projects-without overloading them or missing critical commitments. It's simple, effective, and battle-tested in our founder's MSP!