Service Delivery webinar- How one MSP stopped wasting time managing service delivery

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You can rescue service delivery at your MSP- relieving overworked dispatchers, guiding unfocused engineers, and saving neglected customers.

As an MSP, you need efficient dispatch and engineer workflows. Structured techniques such as calendar dispatch are a huge amount of work and fall apart when things don’t go according to plan, but managing with too little structure leads to engineers cherry-picking tickets, work being neglected, and unhappy customers. PSA software doesn’t offer any help visualizing the work- no matter which method you use.

It doesn’t need to be like this. Kerkhoff Technologies, an MSP founded in 2007, discovered a better way to work- using Kanban boards to visualize tickets from their PSA. Kanban boards helped them rescue their service delivery pipeline- without needing to maintain their tickets in a second software system.

Join our webinar to learn about:

  • What’s wrong with the two traditional workflows- the “free-for-all” method and the “Tetris” method
  • Identifying key stages in your service delivery workflow
  • Requirements for a good triage process
  • How to choose between the two dispatch models in Kanban
  • How to help engineers finish tickets before starting new tickets, to avoid building up a huge backlog of unfinished work
  • How a service manager can identify neglected work and bottlenecks in the team

You’ll learn how Kanban boards for ConnectWise and Autotask can be used to visualize your whole workflow- and help you rescue service delivery at your MSP.

Date: Thursday August 27th
Time: 2:00 PM EDT / 11:00 AM PDT