PODCASTS

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY Storytelling in business growth with MSP owners. Capturing the "why" and stories of people involved in the process is key to understanding and growing an MSP business....

Host: Wim Kerkhoff Guest: Todd Kane SUMMARY Personal growth, business obstacles, and breathwork practices. Todd Kane discusses the impact of breathwork on his life, citing it as a game changer in the last year. Todd...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Today’s episode, Wim and Steve talks the importance of core values and how to operationalize them in your organization. 00:45 Core values are not just words on a wall, but...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Finishing well on projects to avoid zombie projects and ensure client satisfaction. Wim Kerkhoff and James Davis discuss the importance of finishing projects well to avoid...

Host: Wim Kerkhoff Guest: James Davis SUMMARY We often take our most expereinced tech and make him the project manager and it very rarely works well. This is good enough to start out with if its a 5 person MSP. But when...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Improving project management communication in IT services. Communication with clients and teams is crucial for project success, as it can lead to losing clients and projects...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Done When? That's a huge problem in projects. We don't actually know when something is complete and so, it leaves the status so open-ended and vague. Instead of going back...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Sales handoff to projects and reducing friction. Wim Kerkhoff and James Davis discuss how to improve sales handoff to projects in MSP businesses, with a focus on reducing...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Business growth and product development. Wim Kerkhoff and James Davis discuss the Omicron variant, with Kerkhoff expressing relief that it's milder than previous strains and...

Host: Wim Kerkhoff Guest: James Davis SUMMARY 1) Project scoping issues in MSPs and how to improve. James Davis highlights the biggest pitfall MSPs face in project scoping: lack of a methodical approach due to owner's...