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Solutions
Solutions

Who We Help

Project Managers
Plan, track, and complete projects on time with less stress.

Service Managers
Stay ahead of backlogs, SLAs, and team workload without micromanaging.

Coordinators
Assign, follow up, and keep things flowing smoothly all day long.

Service Technicians
Focus on work that matters without digging through endless queues.

Project Engineers
Track tasks, dependencies, and priorities without switching tools.

Owners, Executives, Account Managers
Get a bird’s-eye view of operations and fix delivery bottlenecks.

Features

Kanban
Visual boards to manage tickets and projects with ease.

Gantt Charts
Timeline views that show project progress and deadlines at a glance.

Ticket and Time Entry
Log time and update tickets quickly, right from the board.

Dashboard
Real-time metrics and KPIs to stay on top of performance.

Client Portal
Give clients a clear view of their work without extra back-and-forth.

Capacity Planning
Get a clear, real-time view of team workloads so you can balance resources, prevent burnout, and plan projects with confidence.

Integrations

Connectwise PSA (Manage)
Two-way sync with your CW data, no extra portals or duplicate entry.

Datto Autotask PSA
Works directly with Autotask for seamless ticket and project updates.

HaloPSA
Integrate with Halo to bring Agile and Kanban to your workflows.

CloudRadial
Embed Kanban boards in your client portal for shared visibility.

HaloITSM
Visualize incidents, priorities, and workload in HaloITSM so your IT team knows what to work on next.

Other Integrations
Submit your interest for TopLeft integration to your favorite PSA, CRM, ERP, ITSM or alternative integration platform.

How We Help

Project Delivery
Finish projects faster and stay on budget with better visibility and control.

Service Delivery
Tame your ticket queues and keep SLAs on track with real-time workflow tools.

Client Management
Keep clients happy and in the loop with shared boards and easier communication.

IT Service Management
Give any type of IT team clear visibility into IT service requests, priorities, and blocked work.

Implementation Services

Implementation - Launch
Get your team using TopLeft in 4 weeks with CSM-led board setup, training, and daily huddle coaching

Implementation - Optimize
Coached workflow transformation for larger MSP teams with per-team deep dives, pull-based flow design, and sustained change management.

Discovery Project
Expert guidance for MSP owners and executives to improve flow, prioritize more effectively, and boost results.

Accelerator Group Coaching
Join a peer group to level up your operations with accountability and coaching.

Agile MSP Methods

Lean Mindset
Do more with less by cutting waste and focusing on what really matters.

Agile Methodology
Work in small, fast cycles that adapt to change and drive results.

Kanban Visualization
See work clearly at every stage and spot blockers before they become problems.
Learn
Learn

Topics

Agile
Bring flexibility and focus to your MSP with Agile, delivering better results in less time.

Dispatch
Ensure the right tech can pick the right task at the right time

Huddles
Clear roadblocks and align your team in minutes with daily huddles

Kanban
Visualize work, remove bottlenecks, and keep your MSP projects flowing with Kanban.

Leadership
Lead with clarity, inspire your team, and drive your MSP toward measurable success

Project Management
Plan smarter, execute faster, and keep every project on track from start to finish.

Service Management
Streamline service delivery to resolve tickets faster and keep clients happy

Blog

How to Run Effective 10-Minute Daily Huddles
Discover the 10-minute daily huddle that’s helping MSPs eliminate backlogs, boost collaboration, and transform the way they work.

Kanban Methodology For Dummies
Learn how hundreds of MSPs are using Kanban to boost team efficiency, collaboration, and scalability with ease

How to Achieve < 3 Minutes on Ticket Response Time
Discover how Black Tip MSP cut ticket response times to under 3 minutes, and learn how your MSP can get every team member working on what matters most and what plays to their strengths.

How to Build a Workflow That Gets Tickets Done Fast
Discover how MSPs can turn their PSA into a high-velocity ticketing system that clears backlogs, boosts productivity, and keeps clients happy

Resources

Events & Recordings
Learn about upcoming webinars and workshops, and watch recordings of past events!

Agile MSP Podcast
Tune in for real MSP stories, expert insights, and practical tips you can put to work today

Knowledge Base
Get quick, clear answers to your TopLeft questions in our Knowledge Base

Whitepapers and Guides
Explore in-depth MSP strategies and research in our expert whitepapers and guides

Operational Maturity Assessment

Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.

Learn More >

Capacity Planner Template

When can you start and finish the next client project, with confidence? Plan smarter and prevent bottlenecks with our free Capacity Planner.

Learn More >
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Company

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WHITEPAPERS

Explore comprehensive guides that dig deep into the nuances of kanban tools and MSP operations

Stop Tickets From Falling Between the Cracks

Stop Tickets From Falling Between the Cracks

Service Management

Running a Managed Service Provider (MSP) can seem like juggling- keeping a dozen things flying through the air, catching whatever is about to crash down and launching it up again just in time to catch the next thing. It...

4 Jul