Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
ACCELERATOR PROGRAM
Weekly Group Coaching for MSP Operations Leaders
Once your team is live on TopLeft, the next gains come from how you run the boards every day. Accelerator is a weekly call where MSP managers compare notes, get coached on real workflows, and pull each other forward.
WHY ONGOING COACHING
What Changes When You Join the Weekly Call
Getting your boards built and introduced to the team is the starting line. Real adoption, workflow gains, and culture change take longer, and that is what the Accelerator call is for, week after week.
Before
- You finished onboarding but new questions keep showing up
- Your team uses the boards, but daily habits drift back to old ways
- You have nobody to compare workflows with. Every other MSP runs theirs differently
- You spot a problem on Monday and wait until next quarter to fix it
- Improvements happen one-off, never as a system
- You are alone in the manager seat and reinventing every solution
After
- Bring this week’s problem to a room of MSP peers and a CSM
- See exactly how other shops handle dispatch, capacity, and project flow
- Get coached on the small workflow tweaks that lock in habits
- Borrow proven board layouts and automation patterns from the group
- Improvements ship every week, not every quarter
- Your operations leadership grows alongside other MSP managers solving the same things
HOW IT WORKS
A Weekly Cadence Built for Operators
One hour a week, every week. Show up with a problem or a win and leave with something to apply tomorrow.
Weekly Group Coaching Call
A 60-minute live call every week, facilitated by a TopLeft CSM. Members share what they are working on, ask questions, and walk through real boards together. Open agenda, driven by what the group brings.
Peer Learning Across MSPs
You sit alongside other MSP service managers, project managers, and ops leaders. Everyone is running TopLeft on top of ConnectWise, Autotask, or HaloPSA, so the patterns translate directly to your shop.
CSM 1:1, On Request
When something needs deeper attention or is too specific to bring to the group, your CSM is available for a private working session. Booked when you need it, no monthly limit on requests.
Recordings and Notes Coming Soon
Every call will be recorded. Miss a week, watch the replay. Share key segments with your team so the learning compounds across the whole MSP, not just whoever attended.
WHAT GETS COVERED
Real Topics From Recent Calls
Pulled from the last quarter of accelerator sessions. Every week is different, but these are the patterns that come up most often.
Capacity Planning
Setting up percentage-based capacity in TopLeft, project lead allocation, and reading the swimlane to spot overload before it happens. Comes up almost every week.
WIP Limits and Throughput
How many concurrent tickets per engineer is too many. What members tried, what stuck, and how throughput improved when WIP got pulled down.
Definition of Done
Formal completion criteria for tickets: documentation, time logging, root cause notes. The conversations members are having with their teams about what "done" actually means.
Driving Team Adoption
The most common topic on the calls. Real strategies members have used to take engineers from "I will not use it" to "I cannot work without it."
Backlog and Status Hygiene
Cleaning thousands of stale tickets, building backlog statuses that hide future work until it is ready, and keeping the active board focused.
Standups and Lean Coffee
Standup formats other MSPs actually run every day, plus the Lean Coffee meeting format members use to replace slide-driven team meetings.
New UI and Migration
How members are rolling out the new TopLeft UI without overwhelming their teams. Hybrid approaches, change management, and which views to show first.
Metrics That Actually Move
KPIs members pull out of TopLeft to monitor team flow: what is signal, what is noise, and how to measure the impact of process changes.
IN THEIR WORDS
What Members Say On the Calls
Verbatim quotes from recent accelerator sessions.
★★★★★
On the weekly Accelerator call
"This meeting each week has been really valuable to help figure out how to apply it properly. The engineers really are using TopLeft now as a way of organizing all of their clients throughout the month, and keeping all that work visible the whole time. The better they get at doing that, the more benefit we see pretty much right away. So it has been fantastic."
Mike
Field Engineering Manager
★★★★★
Took control of 92 chaotic projects
"TopLeft gave me the visual that I needed to get things organized for myself. I took over the team a year ago, and we just did not have a grasp on where we were at with projects. A lot of them ran over budget, they were open way longer than they needed to be. TopLeft gave me the organization I needed to start getting things under control."
Brad
Professional Services Manager
★★★★★
"That cleaned up thousands of tickets from our perspective. Now everything new lands in a backlog status until it is actually ready to work, instead of clogging up the new queue."
Shawnna
Project Operations Manager
★★★★★
Catches 5+ stale tickets every standup
"I do not think we have one meeting that goes by that we do not identify five tickets that should have been closed and were not. It is a huge help."
Mike
Field Engineering Manager
★★★★★
12 boards collapsed to 2
"I have two boards I am managing now. I had 10 or 12 boards before, I do not even remember what I had. That alone is worth it right there."
Brad
Professional Services Manager
★★★★★
"The one-on-one attention and peer discussions are invaluable. Every week brings something that helps my team improve."
Judi
Service Delivery Manager
INVESTMENT
$250 per month, billed monthly
Cancel anytime. No annual lock-in. Includes weekly group call, recordings, and as-needed CSM sessions.
Weekly Group Call
One hour every week, live with a TopLeft CSM and other MSP operations leaders. Open Q&A and real working sessions.
CSM 1:1 On Request
Book a private session whenever you need to dig into something MSP-specific, sensitive, or off-topic for the group.
Recordings Library Coming Soon
Every call recorded and indexed by topic. Catch up on missed weeks or share specific segments with your team.
Peer Network
Direct access to other MSP managers running TopLeft. The kind of peers who actually understand your queue.
Ready to Stop Solving the Same Problems Alone?
If you have completed Launch or Optimize in the last year, talk to your CSM about joining the next available cohort.