Going live was the easy part
Watch how other MSP ops managers actually run their TopLeft boards, take what works, and get coached on what does not.
What changes when you join the weekly call
Getting your boards built and introduced to the team is the starting line. Real adoption, workflow gains and culture change take longer. That is what the Accelerator call is for, week after week.
Before
- You finished onboarding but new questions keep showing up
- Your team uses the boards, but daily habits drift back to old ways
- You have nobody to compare workflows with, and every other MSP runs theirs differently
- You spot a problem on Monday and wait until next quarter to fix it
- Improvements happen one-off, never as a system
- You are alone in the manager seat, reinventing every solution
After
- Bring this week’s problem to a room of MSP peers and a TopLeft Coach
- See exactly how other shops handle dispatch, capacity and project flow
- Get coached on the small workflow tweaks that lock in habits
- Borrow proven board layouts and automation patterns from the group
- Improvements ship every week, not every quarter
- Your operations leadership grows alongside other MSP managers solving the same things
A weekly rhythm built for operators
One hour a week, every week. Show up with a problem or a win and leave with something to apply tomorrow.
Weekly group coaching call
A 60-minute live call every week, facilitated by a TopLeft Coach. Members share what they are working on, ask questions and walk through real boards together. The agenda is whatever the group brings.
Peer learning across MSPs
You sit alongside other MSP service managers, project managers and ops leaders, all running TopLeft on ConnectWise, Autotask or HaloPSA, so the patterns translate directly to your shop.
CSM 1:1, on request
When something needs deeper attention or is too specific for the group, your Customer Success Manager (CSM) is available for a private working session, with no monthly limit on requests.
Recordings and notes, coming soon
Every call will be recorded. Miss a week, watch the replay, and share key segments with your team.
Real topics from recent calls
Pulled from the last quarter of Accelerator sessions. Every week is different; these come up most often.
Capacity planning
Percentage-based capacity in TopLeft, project lead allocation, and reading the swimlane (a row that groups cards, for example by client, technician or project) to spot overload early. Comes up almost every week.
WIP limits and throughput
How many concurrent tickets per engineer is too many, what members tried, and how throughput (cards finished each week) improved when work in progress (WIP) came down.
Definition of done
Completion criteria for tickets, such as documentation, time logging and root cause notes, and what “done” actually means.
Driving team adoption
The most common topic. What members have done to take engineers from “I will not use it” to “I cannot work without it.”
Backlog and status hygiene
Cleaning out thousands of stale tickets, and backlog (the list of work waiting to start) statuses that hide future work until it is ready.
Daily huddles and Lean Coffee
Daily huddle formats other MSPs run every day, plus the Lean Coffee format members use to replace slide-driven team meetings.
New interface and migration
Rolling out the new TopLeft interface without overwhelming a team. Hybrid approaches, change management and which views to show first.
Metrics that actually move
KPIs members pull out of TopLeft to monitor team flow, what is signal and what is noise, and how to measure a process change.
What members say on the calls
★★★★★
“This meeting each week has been really valuable to help figure out how to apply it properly. The engineers really are using TopLeft mostly now as a way of organizing all of their clients throughout the month, and keeping all that work visible the whole time. The better they get at doing that, the more benefit we see pretty much right away.”
Field Engineering Manager, MSP
★★★★★
“I don't think we have one meeting that goes by that we don't identify five tickets that should have been closed and weren't. So, it's a huge help.”
Field Engineering Manager, MSP
$250 per month, billed monthly
Cancel anytime. No annual lock-in.
Weekly group call
One hour every week, live with a TopLeft Coach and other MSP operations leaders. Open Q&A and real working sessions.
CSM 1:1 on request
A private session whenever you need to dig into something specific, sensitive, or off-topic for the group.
Recordings library, coming soon
Every call recorded and indexed by topic, to catch up on missed weeks or share segments with your team.
Peer network
Direct access to other MSP managers running TopLeft, the peers who understand your queue.