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Episode 26 | Beyond Tickets: Making Agile Human-Centered for MSPs

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    by Admin | Jun 18, 2025 | Agile | 0 comments

    Episode 26 | Beyond Tickets: Making Agile Human-Centered for MSPs

    Host: Wim Kerkhoff
    Guest: Dave Sobel

    SUMMARY

    Agile principles aren't just for developers, they're transforming MSP service delivery. Mike Burroughs, five-time author and organizational change expert, joins Wim to explore how MSPs can move beyond overwhelming ticket queues to create adaptive, human-centered operations.

    Drawing from his Executive Director role at UBS and UK government digital transformation experience, Mike reveals why teams struggle with overburden and overcommitment. Learn to shift from task pushing to value delivery, start with outcomes not solutions, and build trust through meaningful conversations.

    Discover why top MSPs focus on finishing work rather than starting it, and how healthy organizational relationships unlock growth. Packed with actionable insights for MSP leaders ready to make agility practical and powerful.

    What Should I Do Next?

    Ready to assess your team's agility? Take our PMA Quiz to identify your biggest workflow challenges: https://topleft-project-maturity.scoreapp.com/

    Need help managing workload and capacity? Use our free Capacity Planner to visualize and balance your team's commitments: https://www.topleft.team/capacityplanner

    Want to see how TopLeft brings agile principles to MSP service delivery? Book a Demo today: https://www.topleft.team/schedule-demo

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    TopLeft

    Visual project management for MSPs. On top of the PSA you already run.

    SOCSOC 2 Type II compliant

    Product

    • Features
    • Pricing
    • Use cases
    • Customers

    For your PSA

    • TopLeft for ConnectWise
    • TopLeft for Autotask
    • TopLeft for HaloPSA

    Who it helps

    • Project Managers
    • Service Managers
    • Dispatchers
    • Engineers
    • Sales
    • MSP Owners

    Compare

    • vs. Autotask Boards
    • vs. Giant RocketShip
    • vs. Moovila
    • vs. MS Planner
    • vs. Nilear OS
    • vs. Proxuma
    • vs. BrightGauge
    • vs. Azure DevOps

    Company

    • About
    • Contact
    • Refer a friend

    TopLeft Technologies Ltd. 604-824-2772 help@topleft.team

    Data PrivacyTerms & ConditionsFAQs© 2026 TopLeft Technologies Ltd.