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Episode 25 | Agile & AI: The Future of IT Managed Service Providers

· Agile

A coordinator and a project manager at a sunlit whiteboard of coloured notes and an arrow, smiling.

Host: Wim Kerkhoff
Guest: Dave Sobel

SUMMARY

Agile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability, and what they can do to fix it.

Dave shares insights from his extensive experience covering the MSP industry, including how project work differs from traditional managed services, why MSPs often overlook its value, and how Agile practices can smooth out workflows. He also dives into the evolving role of AI in MSP operations, how it’s reshaping decision-making, and what MSPs must do to stay ahead in a rapidly changing landscape.

Discover how top-performing MSPs are leveraging Agile principles, project management best practices, and AI-driven insights to work more efficiently, improve client outcomes, and unlock new revenue opportunities. This episode is packed with actionable takeaways for MSPs looking to optimize their service delivery and scale their business.

What Should I Do Next?

🔍 Want to uncover your biggest project management challenges? Take our PMA Quiz here: https://topleft-project-maturity.scor…

📊 Need help streamlining your MSP operations? Use our free Capacity Planner to balance client projects while managing resources efficiently: https://www.topleft.team/capacityplanner

🚀 Curious how TopLeft can help you implement Agile for MSP success? Book a Demo today: https://www.topleft.team/schedule-demo

See TopLeft on ConnectWise, Autotask or HaloPSA

A 45-minute demo with our team, in a demo environment built on a real PSA.

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