Podcast
Episode 26 | Beyond Tickets: Making Agile Human-Centered for MSPs
Mike Burrows, founder of Agendashift and author of Kanban from the Inside, on overburden, overcommitment and right to left thinking for MSP teams.
Episode 25 | Agile & AI: The Future of IT Managed Service Providers
TopLeft Podcast Episode 25: Agile and AI, and what they mean for the future of IT managed service providers.
Podcast Ep 24 | How IT MSPs Can Finish Tickets FASTER
TopLeft Podcast Episode 24: how MSPs can finish tickets faster by improving flow instead of just working harder.
Podcast Ep 23 | How IT Managed Service Providers Can Finish Projects FAST
TopLeft Podcast Episode 23: how IT managed service providers can finish projects fast without burning out the team.
Podcast Ep 22 | Reducing Timesheet Stress
TopLeft Podcast Episode 22: reducing timesheet stress for MSP technicians, so logging time stops being a daily battle.
Podcast Ep 21 | Combining Project Management Methods for a Profitable Project Engine
TopLeft Podcast Episode 21: combining project management methods into a profitable project engine for MSPs.
Podcast Ep 20 | Capacity Planning in an MSP
This video is a deep dive discussion between Wim and Chris about Capacity Planning for MSPs.
Podcast Ep 19 Part 2 | Embracing Agile Development
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
Podcast Ep 19 Part 1 | Embracing Agile Development
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
Podcast Ep 18 Part 2 | Human Potential
TopLeft Podcast Episode 18, part 2: more on developing human potential across MSP teams.
Podcast Ep 18 Part 1 | Human Potential
TopLeft Podcast Episode 18, part 1: unlocking human potential on MSP teams.
Podcast Ep 17 | Creating a Coaching Culture
Wim and Nate O'Hara on non-directive coaching and how to build a coaching culture on an MSP team.
Podcast Ep 16 | Lift & Shift Vs. Transformation
In this podcast episode, Wim and James tackle the crucial differences between Lift and Shift, and the Transformation mentality in an organization.
Podcast Ep 15 | Rebuilding Culture from Job-hunting to I love It Here
TopLeft Podcast Episode 15: rebuilding culture, from job-hunting to 'I love it here.' Building an MSP team people want to stay on.
Podcast Ep 14 | Wim & Steve Exploring the Worlds We Carry
TopLeft Podcast Episode 14: Wim and Steve on the inner worlds we carry into work, and how that shapes MSP teams.
Podcast Ep 13 | Leadership lessons in 2022
TopLeft Podcast Episode 13: leadership lessons from 2022 for MSP owners and managers.
Podcast Ep 12 | Core Values
Wim Kerkhoff and Stephen Pasiciel on core values, and how to turn them into habits your MSP lives every day.
Podcast Ep 11 | How to finish well on projects
Wim and James talk about pro-tips on how to drive projects to completion, and closure to get the right outcomes for your clients.
Podcast Ep 10 | Roles in Projects
Listen to this episode to find out what are the 'must-haves' for a successful project manager when finding a perfect one for your MSP.
Podcast Ep 9 | Communicating with Clients & Teams around Projects
Listen to Wim and James as they share their insights on how to communicate, and interact with clients, and our internal teams around projects.
Podcast Ep 8 | Done When?
TopLeft Podcast Episode 8: what 'done' really means. Defining done so MSP teams finish work cleanly instead of leaving it half-complete.
Podcast Ep 7 Part 2 | Handing off Projects from Sales
In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.
Podcast Ep 7 Part 1 | Handing off Projects from Sales
In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.
Podcast Ep 6 | Sales/ Presales Project Scoping
James and Wim go through the biggest blind spot many MSPs have in the area of project scoping and the reasons they are not doing it in a methodical way.
Podcast Ep 5 | Managing Projects in an MSP
James and Wim talk through some of those challenges in managing MSP projects and looking at the bigger picture to manage projects better.
Podcast Ep 4 | Lessons from a 10k Race Apply to Business
Wim and Steve talk about the epiphanies Wim had as he trained for his 10K run and the lessons he learned that can be applied to "running" a business.
Podcast Ep 3 | Ownership vs Accountability
Steve and Wim discuss the key differentiators between ownership and accountability as they talk about roles, developing people and accountability charts.
Podcast Ep 2 | What Should You Fix Next in you MSP
In this episode, Wim and Steve discuss the "Fix This Next" book from Mike Michalowicz, and how to apply the principles in an MSP environment.
Podcast Ep 1 | How TopLeft Started
In this episode, Wim and Steve introduced what TopLeft is and how it started as an kanban integration tool for Autotask and Connectwise PSAs.
See TopLeft on ConnectWise, Autotask or HaloPSA
A 45-minute demo with our team, in a demo environment built on a real PSA.