Will Switching PSAs Actually Make Your MSP Better?

Join Wim Kerkhoff of TopLeft and Chris Timm of Sondela Consulting for a candid, one-hour conversation about when switching PSAs makes sense, when it doesn't, and how to get more value from your PSA either way. Podcast-style.

What the session covers

• The real reason you're considering a switch. Most PSA frustrations come down to a handful of root causes. The session opens by naming them directly and inviting attendees to share what's driving their own thinking.
• Will switching actually solve the problem? Understand how to tell whether your issue is the platform itself or how it's been configured and adopted, before you take on the cost and disruption of a full migration.
• The do's and don'ts of switching PSAs. Learn what MSPs consistently get right and wrong when they change platforms, based on real experience from both sides of the PSA world.
• How to get more value from your existing PSA. If switching isn't the right move yet, there are concrete steps you can take now to reduce admin overhead and improve how your team uses the tool you already have.
• What to focus on after you've switched. For MSPs who have already made the move, the session closes with practical guidance on how to avoid the common pitfalls that follow a PSA transition and make sure the change actually pays off.

Who should attend

• MSP owners and operators weighing a PSA switch who want a straight answer on whether it will solve their problems, or whether the issue lies elsewhere.
• Operations and service managers whose current PSA setup adds friction instead of removing it.
• MSPs who have already switched and want to make sure they get real value from the new platform.

How to prepare

• Think about the specific frustration driving your interest in switching PSAs, and bring it to the session.
• Review how much administrative overhead your current PSA creates for your team.
• Consider what you've already tried to get more value out of your existing PSA setup.
• Bring one question about switching, implementation, or getting your team to actually use the platform.