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TEBA

Steve Psaradellis, CEO

One team for projects and support. TEBA’s projects went from 30% over budget to 28% under in six months.

Works with: Any PSA
Region: Australia

Steve runs TEBA, an MSP in Australia, and offers a free 30-minute call to help MSPs improve project delivery, team collaboration and Agile (working in short cycles and adjusting as you go; it suits service and project teams, not only software) workflows. He has refined a DevOps-inspired approach where the same team handles both projects and ongoing support, which improved TEBA’s project efficiency by 58.4%. To book, email his EA.

On the call

How to simplify projects and service
Avoiding costly implementation mistakes
Agile and DevOps for MSPs

Steve Psaradellis on running projects and support as one team

Intro · March 2025 · 10 min

Joint webinars

MSP projects from 30% over budget to 28% under in six months

Webinar · October 2024 · 1 hr 14 min

Steve Psaradellis, who runs an MSP in Australia focused on Citrix and AVD, returns to talk with host Wim Kerkhoff about getting projects finished on budget. He covers limiting work in progress, pooling task buffers, protecting bottleneck engineers, and two extra "secrets" on blockers and scheduling. A Q&A follows, with questions from attendees including Elliot and David.

Chapters

0:04Welcome and why projects go over
4:51The 130% budget problem and goals
7:22Why multitasking stretches project timelines
14:45Make work visible and limit WIP
20:58Why estimates and projects overrun
27:29The 50% rule and project buffer
30:47Protecting bottleneck people
37:56Recap and results
40:57Q&A on WIP, shadowing and remote teams
46:46Secret 1: remove blockers with kitting
57:18Secret 2: schedule around the bottleneck
1:05:52Closing Q&A: change, projects plus support

MSP project management: finish more projects on time and on budget

Webinar · April 2024 · 53 min

Steve, who runs project delivery at a medium-to-large Australian organization and has run an MSP, presents a session from a project management workshop hosted by Wim Kerkhoff. It covers finishing projects on time, keeping them in budget and scope, and protecting bottleneck engineers from burnout. It aims at infrastructure-type projects of two to three months, and a Q&A follows.

Chapters

0:00Workshop opening and why it exists
1:04Steve's background and intro
2:37Scope and the three problem questions
4:08Starting point: 30% overrun
5:40Multitasking and finishing projects on time
11:23Make work visible and limit WIP
14:00Why estimates run over
22:12The 50% rule and project buffer
24:47Protecting bottleneck people from burnout
30:32Optimizing the bottleneck person's time
34:44Recap and the 130% to 71.6% result
37:23Q&A: small teams and the 50% rule
43:39Tracking task time and finding blockers
47:16Retrospectives, team makeup and revenue

How one MSP brought its projects in under budget

Webinar · August 2023 · 47 min

Steve Psaradellis, who heads TEBA, an Australian company delivering end user compute projects, explains how his MSP took project cost from 130% of budget to 71.6% in six months. The talk is aimed at projects of about two months or less with one or two engineers, and it ends with Q&A that includes Wim Kerkhoff.

Chapters

0:00Introduction and scope of the talk
2:33Starting point: projects at 130% of budget
6:04Multitasking and finishing projects first
11:47Make work visible and limit work in progress
13:19Why estimates still overrun
18:3250% rule and project buffers
21:05Road Runner rule: no task deadlines
24:08Protecting the bottleneck person
30:00Scheduling, documentation and help desk mode
33:00Results: 130% down to 71.6%
36:02Q&A: idle engineers and time off
39:06Q&A: client delays and testing
42:10Q&A: coaching, large projects, intake

Work with Steve

One team for projects and support. TEBA’s projects went from 30% over budget to 28% under in six months.

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