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Melvyn Bulkes

Business transformation coach

Practical Agile for MSP service delivery: Kanban, Scrum and team leads who run their own backlogs.

Works with: ConnectWise

Melvyn helps MSPs improve service delivery through practical Agile (working in short cycles and adjusting as you go; it suits service and project teams, not only software) implementation, with 20+ years in the industry. He works with MSPs to reduce bottlenecks, raise utilization and meet more SLAs. He offers remote and onsite training for SAFe®, Scrum (an Agile method that plans work in fixed two-week sprints) or Agile adoption while keeping your ConnectWise integration.

Schedule a consultation to discuss

Implementing Kanban and Scrum to visualize workflow and cut ticket resolution times
Developing team leads who can manage backlogs (lists of work waiting to start) and dependencies without burning out
Aligning PSA integration with project management practice so your team stops entering data twice

Melvyn Bulkes on clearing ticket backlogs with Agile coaching

Intro · July 2025 · 9 min

Joint webinars

MSP project delivery: Kanban boards, dispatch and SLA results

Webinar · August 2025 · 19 min

A 20-minute webinar for MSP and PSA consultants that covers the updated TopLeft partner program and the kanban approach to service desk, dispatch and projects behind it. Speakers are Wim Kerkhoff (TopLeft's founder, hosting), Mohammad, the partner success manager, and Melvyn, an agile trainer and coach. It includes a product walkthrough of service boards (ConnectWise's name for a ticket queue), the project portfolio board and the client portal, then the partner terms.

Chapters

0:01Intro and the problem TopLeft solves
1:03Visibility and mindset
2:04Team culture and board setup
4:08Concierge onboarding and small changes
5:39Card warnings and SLA results
7:11A tool for everyone, not just PMs
9:12Project portfolio and Steve's results
10:12Portfolio board and limiting work in progress
12:48Filters, client portal, real-time data
14:50Partner program benefits
16:24Agreement levels and training
17:27Lean and agile are still new to MSPs

Agile project management for MSPs: deliver work faster

Webinar · April 2024 · 54 min

A webinar on using agile ways of working to deliver project work, including waterfall projects. Melvyn, an enterprise agile coach based in the UK who has worked with Sony, IBM and Oxford University Press, presents. Wim Kerkhoff hosts and takes questions at the end. It includes a live exercise on context switching.

Chapters

0:00Why the workshop exists
1:01Speaker introduction
2:01Agile inside waterfall projects
5:38Continuous planning at every level
9:44Mindset and leadership support
19:27Team building and stable teams
23:33Agile frameworks: Kanban, Scrum, scaled
33:48Processes, definition of done, visual flow
37:24Live exercise: multitasking versus focus
43:51Limiting work in progress Q&A
47:26Metrics and throughput forecasting
50:00Takeaways and team size questions

Agile leadership for MSPs: from command and control to flow

Webinar · August 2023 · 55 min

Melvyn Bulkes, an enterprise agile coach, opens a webinar session on moving from command-and-control to coaching leadership, with a short moderator introduction and Q&A at the end. He covers mindset, team building, frameworks, flow and a live exercise, and points to later sessions in the day for more depth on kanban boards and TopLeft.

Chapters

0:00Host introduces Melvyn Bulkes
1:02Mindset shift from doers to thinkers
4:35Leading by example and psychological safety
11:43Teams versus work groups
19:22Agile frameworks and where to start
26:33Kanban basics and why visualizing works
29:39Improving processes and standards
35:48Visualizing flow and managing the board
39:53Name-writing exercise on context switching
44:29Flow metrics and case examples
47:34Q&A on workshops and accountability

Work with Melvyn

Practical Agile for MSP service delivery: Kanban, Scrum and team leads who run their own backlogs.

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