Who we help
TopLeft puts an MSP's tickets and project tasks on Kanban boards, Gantt charts and capacity plans, on top of ConnectWise, Autotask or HaloPSA. Here is what that means for each role.
Project managers
Every project's tasks, dates and hours on one board and a Gantt chart, so you see what is late before the client does.
“TopLeft turned project management from staring at huge lists, impossible to prioritize, into easily digestible, very visually compelling information.”
Service delivery managers
The whole ticket queue on one board, with each tech's load in view, so you can rebalance work before an SLA slips.
“We have reduced ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%.”
Coordinators
Who is working on what, today, without opening each ticket, so assigning and following up takes minutes.
“In TopLeft, when you're going through the dispatching process, it actually shows you availability on the employee's calendar, whereas in ConnectWise it doesn't. The employees have gotten better about not double booking, which was a big deal a while ago.”
Technicians and engineers
One ranked list of your tickets and project tasks, so you pull the next job instead of hunting through queues.
“I don’t even have to open the ticket. I can see what needs doing right from the card summary, click the stopwatch, do the work, click stop and that’s it.”
Owners and executives
Where work is stuck and who is overloaded, across service and projects, without waiting for a status meeting.
“It's weird that this is the exact same data in a new visual form, but suddenly everybody knows which tickets should have been closed when they didn't just with ConnectWise Manage.”
Founder’s welcome
Wim Kerkhoff, founder and CEO of TopLeft, on who TopLeft is for.
See it in action
Get a personal tour of how PSA-integrated Kanban boards give your team a shared view of all their work.