ConnectWise Manage Integrations
ConnectWise Manage is a powerful platform for MSPs. In addition to its built-in capabilities, extra functionality can be added by way of integrations.
Integrations are available at the ConnectWise Marketplace.
Benefits of ConnectWise Extensions
Integrations can add capabilities for:
- Business Continuity
- Business Intelligence
- Sales and Marketing
- Project Management
- and more
Because integrations are available from a large variety of vendors, your MSP has a choice of sources when it needs a particular capability. You don’t have to wait for ConnectWise to add the feature or improvement.
ConnectWise plugins operate on your own data in ConnectWise, which eliminates the wasted time of data entry between different systems and allows you to see the same data in multiple systems. It also lets you avoid writing your own integrations, or sending data between systems with generic tools such as Zapier.
About the TopLeft Kanban Plugin
TopLeft offers a ConnectWise plugin useful for improving ticket workflow, both in service and project delivery and sales. Tickets, projects, and opportunities are shown on Kanban boards, clearly showing what work is started already, what’s neglected, and what’s coming up.
TopLeft Kanban is fully integrated with ConnectWise Manage, requiring no double-entry of data or manually keeping things up to date.
Reasons to Use Our ConnectWise Addon
Here are a few reasons to use Kanban for ConnectWise:
- Helps you understand your project, service, and sales work
Kanban clearly shows the state of all your work and makes it drag-and-drop easy to update the status from Kanban. Work is also shown grouped by technician or by project.
- Highlights neglected work and bottlenecks
Kanban identifies tickets and projects that that are overdue or haven’t seen recent action, allowing you to get them back on track. It also highlights bottlenecks in your workflows so you can become more efficient.
- Keeps everyone on the same page
Managers, dispatchers, and engineers can all work from the exact same Kanban boards, making it easy to communicate about priorities and what’s happening with your work.
Kanban helps you take back control of your work in these workflows:
- Project planning and management
- Service/help desk dispatch and management