Trusted by 150 MSP Happy Customers Worldwide

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Features

VISUAL TICKET

VISUAL TICKET

Tailor your Kanban boards to reflect specific workflow stages that align with your business processes. Whether it’s tickets awaiting review, in progress, on hold, or completed, each column on the board can be customized to represent different statuses within ConnectWise PSA.

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DATA SYNCHRONIZATION

DATA SYNCHRONIZATION

Update all connected systems without delay. When a ticket is moved, updated, or closed in TopLeft, the same changes are automatically and instantly mirrored in ConnectWise PSA and vice versa. This synchronization covers all aspects of a ticket or project—from status updates and priority changes to time entries and note additions.

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PROJECT VISUALIZATION

PROJECT VISUALIZATION

TopLeft’s Kanban boards integrate seamlessly with ConnectWise PSA, allowing managers and teams to visualize every aspect of project workflows. This integration maps out the entire project lifecycle on visually appealing Kanban boards and aligns with the detailed project management tools within ConnectWise Manage.

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Power up ConnectWise’s built-in features with TopLeft

Combine the robust, detailed data management capabilities of ConnectWise PSA with the agile, visually-oriented workflow management of TopLeft.

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DATA INTEGRATION

DATA INTEGRATION

TopLeft uses API connections to tap directly into ConnectWise PSA’s database. Any data already present in ConnectWise PSA—project details, ticket information, or client data— gets automatically imported into TopLeft’s system. There’s no need for manual entry or data duplication, which minimizes errors and saves significant time.

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USER INTERACTION

USER INTERACTION

Team members can easily manage tasks by dragging and dropping cards from one column to another or across swimlanes to assign resources, effectively tracking the movement of tasks through different stages. This interactive method makes the management process more engaging and ensures a clear visualization of project progress and resource allocation.

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VISUALIZATION-1

VISUALIZATION

TopLeft enhances project visualization in ConnectWise PSA through customizable Kanban boards that display a configurable amount of data on each card alongside columns, swimlanes, and settings for neglected work. Gantt charts are also available, providing views of project timelines, including start and end dates, phases, and task dependencies.

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See why TopLeft is the top choice for MSPs

Join over 200 MSPs using TopLeft to gain visibility, remove bottlenecks, and reduce costs.

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CUSTOMER STORIES
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★ ★ ★ ★ ★
Steve Psaradellis - CEO of TEBA - AU

We were able to move our average project delivery from negative efficiency to positive 58% efficiency. So we finish projects now with an average of 1/3 time left over!

TopLeft is an extremely affordable investment, considering the costs of switching PSAs and the efficiency improvements.

★ ★ ★ ★ ★
Judi Noell Baker - Sevice Desk Manager, Seitel Systems

We see value in using TopLeft.

We have seen firsthand how it has helped us visualize our workflows, identify bottlenecks and continuously improve our processes.

We've even brought in new team members who were able to rapidly get up to speed with TopLeft.

★ ★ ★ ★ ★
Te'neyl Hagman-Simpson - Director of Technical Operations - Morgan Birgé

Morgan Birgé improved efficiency and ticket management by implementing Top Left, leading to better utilization and faster response times for customers.


We have reduced ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%.

★ ★ ★ ★ ★
Frank Hannaford - Solutions Architect at CoreTech

Straight-forward implementation of Kanban for Project Management that is fully integrated with ConnectWise PSA!.

We manage a lot of Projects (40 - 60 at a time) and TopLeft has proven to improve focus and save time capturing critical information needed to keep projects on schedule!

★ ★ ★ ★ ★
Scott Patsy - Manager of Strategic Engagement at CIT

The big AHA moment was when I could click on the magnifying glass on a project drill into the tickets for the project. OH MY GOSH.

As a project manager I see my own projects- but to talk w/ clients you need to know about the individual tickets. It gives project managers a better way to manage project milestones.

★ ★ ★ ★ ★
Sarah Ellis - CIO at Clear Guidance - Austin, Tx

TopLeft turned project management from staring at huge lists, impossible to prioritize, into easily digestible, very visually compelling information.

We are no longer looking at a mountain of data wondering how to break it up. It’s already broken up for us by TopLeft, which makes it much easier to see the flow of tickets.

Before, we also weren’t able to see projects side-by-side—something we can now do thanks to TopLeft.

ConnectWise-wiser with TopLeft

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Give your operational tech stack a much-needed upgrade it deserves and seamlessly blend the dynamic visual capabilities of Kanban boards with the robust functionality of ConnectWise PSA.

Ready to proceed with the integration?

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