Completed Ticket Challenge

In just three weeks, eliminate existing blockers to your process and form new habits designed to make your MSP operations more efficient, streamlined, and manageable

What is a Completed Ticket Challenge?

The Completed Ticket Challenge is a 3-week program created to help MSPs like you establish new practices so you can manage your workflow better and actually get things done.

By spending 30 to 60 minutes a day, you will learn how to:

  • Integrate your ConnectWise and AutoTask PSA data with TopLeft.
  • Set up your Kanban boards to evaluate and optimise your team’s work faster.
  • Establish a realistic and manageable ticket size based on your team’s capacity.
  • Identify and address old, overdue, and unattended tickets.
  • Help your team of engineers manage priority and critical tickets.
  • Ensure tickets are finished first before working on new ones.
  • Improve team collaboration with a short but productive daily 10-minute meetings.

What does this program include?

Email-Based Weekly Guidance
Over a course of three weeks, you'll receive a series of guides complemented by video tutorials, designed to help you achieve your weekly objectives.

Week 1

Conduct an Assessment

Employ TopLeft to get a clear picture of your present workload

Week 2

Fix the Faults

Tidy up your tickets and ensure completion of current tasks prior to undertaking new ones, preventing a pile-up of ongoing work

Week 3

Clear the Backlog

Handle older tickets through strategic restructuring, follow-ups, closures, or finally dedicating time to them

Weekly Interactive Zoom Sessions
Engage in a dynamic exchange of your experiences and hurdles, pose questions, and share recommendations with other MSPs who share similar objectives.

Join the Completed Ticket Challenge Today

$699 USD for up to 3 participants

For New Clients

Signing up to the Completed Ticket Challenge will extend your trial period from 14 days to 28 days.

Simply request a demo and let us know you’re interested in joining the program.

For Existing Clients

If you’re a current user of TopLeft, signing up to the program is easy!
Just register from the TopLeft app by choosing it as a subscription add-on.

Simply click on Admin > Manage Subscription > Edit > Completed Ticket Challenge.

You may also or email us at help@topleft.team.

Testimonials

You don’t have to take our word for it - hear what our clients have to say about working with TopLeft

Alex Anderson,
Project Manager

Helixstorm, Irvine

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With TopLeft, it takes much less time for me to communicate, assign, and correct statuses.

I had a project with 55–60 tickets that needed assignments and status correction. In
ConnectWise, it takes me around 45 minutes to complete the job; while in TopLeft, it only took me 13 minutes.

Erik Woodland,
Pro Support Engineer

Intermix IT, Harrisburg

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I appreciate the ease of being able to input time into tasks. The UI is far easier to navigate than in Autotask.

 I also have a more visually friendly view of all projects and tasks with their associated status. It is very helpful to see what’s going on project-wise at a glance.

Got 45 minutes to spare?

Let us show you what TopLeft can do for your MSP operations.