Completed Ticket Challenge
In just three weeks, eliminate existing blockers to your process and form new habits designed to make your MSP operations more efficient, streamlined, and manageable
What is a Completed Ticket Challenge?
The Completed Ticket Challenge is a 3-week program created to help MSPs like you establish new practices so you can manage your workflow better and actually get things done.
By spending 30 to 60 minutes a day, you will learn how to:
- Integrate your ConnectWise and AutoTask PSA data with TopLeft.
- Set up your Kanban boards to evaluate and optimise your team’s work faster.
- Establish a realistic and manageable ticket size based on your team’s capacity.
- Identify and address old, overdue, and unattended tickets.
- Help your team of engineers manage priority and critical tickets.
- Ensure tickets are finished first before working on new ones.
- Improve team collaboration with a short but productive daily 10-minute meetings.
What does this program include?
Email-Based Weekly Guidance
Over a course of three weeks, you'll receive a series of guides complemented by video tutorials, designed to help you achieve your weekly objectives.
Conduct an Assessment
Employ TopLeft to get a clear picture of your present workload
Fix the Faults
Tidy up your tickets and ensure completion of current tasks prior to undertaking new ones, preventing a pile-up of ongoing work
Clear the Backlog
Handle older tickets through strategic restructuring, follow-ups, closures, or finally dedicating time to them
Weekly Interactive Zoom Sessions
Engage in a dynamic exchange of your experiences and hurdles, pose questions, and share recommendations with other MSPs who share similar objectives.
Join the Completed Ticket Challenge Today
$699 USD for up to 3 participants
Signing up to the Completed Ticket Challenge will extend your trial period from 14 days to 28 days.
Simply request a demo and let us know you’re interested in joining the program.
For Existing Clients
If you’re a current user of TopLeft, signing up to the program is easy!
Just register from the TopLeft app by choosing it as a subscription add-on.
Simply click on Admin > Manage Subscription > Edit > Completed Ticket Challenge.
You may also or email us at firstname.lastname@example.org.
You don’t have to take our word for it - hear what our clients have to say about working with TopLeft
I had a project with 55–60 tickets that needed assignments and status correction. In
ConnectWise, it takes me around 45 minutes to complete the job; while in TopLeft, it only took me 13 minutes.
Pro Support Engineer
Intermix IT, Harrisburg
I also have a more visually friendly view of all projects and tasks with their associated status. It is very helpful to see what’s going on project-wise at a glance.