Where MSP Leaders Connect

Unlocking Efficiency with Alternative Payments

Unlock 20–30% more efficiency in your MSP operations. Join Steve and Wim to learn how to reduce ticket chaos, remove bottlenecks, and turn busy work into real productivity. Walk away with practical strategies to streamline workflows, ease team workload, and improve collaboration - so your help desk ...

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Project Templates That Actually Work

Wim Kerkhoff, Te’neyl Simpson, and Dean Sanderson show how project templates turn MSP operations from “tribal knowledge” into scalable frameworks. Learn how to prevent senior engineers from becoming bottlenecks, speed up the sales-to-delivery handoff, and create a live feedback loop that improves ...

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Product Update & 2026 Roadmap

In this webinar, Wim Kerkhoff and Matt Fox break down TopLeft’s rebuilt UI and architecture, and where the product is headed next. See why rigid PSA boards and over-configuration slow teams down, and how the new flexible Views model gives MSPs clearer visibility and a simpler way to manage work ...

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The ROI of Streamlined Service/Project Delivery with Agile

In this webinar, Wim Kerkhoff, Manny Palachuk, and Craig Anderson explore the ROI of Agile delivery for MSPs. Learn why traditional PSA scheduling breaks down - and how Craig’s team doubled project throughput in two months using TopLeft by switching to a flow-based, Kanban-driven model.

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Moving From Push to Pull, with HaloPSA

See how TopLeft and HaloPSA help MSPs move from push scheduling to pull workflows, set up Kanban boards, and plan capacity in real time. This leads some MSPs to double revenue, boost SLA compliance to 90%+, and free up dispatcher time with no new hires.

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Scaling Project Delivery

See how Bruce stopped overloading his team with tasks, finished projects faster by releasing work only when it was ready, and scaled from 4 to 20+ ongoing projects.

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From Push to Pull: 2x MSP revenue without hiring

Learn how pull-based workflow helps MSPs replace scheduling, set up boards + WIP limits, and run daily huddles. As a result, some of our MSP clients delivered projects 58% faster and reached 22% margins without new hires.

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Agile MSP Summit - Vancouver

Over 50 MSP leaders gathered in Vancouver for the Agile MSP Summit 2025, sharing strategies, learning from experts, and discovering how to apply Agile principles to lead better, scale smarter, and improve service deliver

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Building trust with clients: First Focus and CloudRadial

Watch the full webinar replay with CloudRadial and Ross Sardi from First Focus., a 300+ person MSP. Discover how to scale transparency, streamline communication, and create a seamless client experience using modern tools and proven strategies.

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Fix Your Project Scoping & Execution

In this podcast-style webinar, Wim at TopLeft, Jon at ScopeStack, and Kevin Winkle (Solutions Manager at RunBiz) unpack Kevin's journey in transforming project predictability and profitability in his MSP.

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Why Project Deadlines Kill Productivity

A podcast-style discussion of the complexities and challenges faced in project management, specifically regarding due dates, deadlines, dependencies, and the anxiety they create.

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HaloPSA Integration Launch

Wim Kerkhoff and Matt Fox introduce the new HaloPSA integration. Join the Early Adopter Program for exclusive discounts!

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The Secrets to Project Flow

Long-time TopLeft client Steve from TEBA (Australia) shares exactly how he improved project efficiency by 58% using a variety of Lean and Agile methods. Learn Steve's secret sauce as Wim picks his brain!

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Delivering More and Faster: Best Practices for Efficient Service Delivery

Long-time TopLeft client Judi Baker shares her experience as a service manager at Seitel Systems, showing exactly how she uses TopLeft visuals on a daily basis for high performance and a great customer experience.

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Product & Service Updates

Our CEO and CTO share various company updates, include new features for Autotask and ConnectWise, improved onboarding, client portal enhancements, and highlights from the upcoming roadmap.

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The Dispatch Eliminator

Tene'yl discussed how Morgan Birgé achieved impressive operational improvements in only 30 days by implementing TopLeft, reducing a ticket backlog from 180 to under 80 and doubling technician utilization.

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Beating The 5 Time Thieves

Expose the five time thieves (Neglected Work, Conflicting Priorities, and 3 other villains) that impact MSP work productivity, based on the highly recommended book from Dominica DeGrandis’ called “Making Work Visible.”

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How Best-of-Breed Project and Service Managers Achieve Top Performance

Agile trainer, coach and keynote speaker Manuel Palachuk explains how top MSPs accelerate performance with his 10 Golden Rules of the PSA, understanding Lead vs Cycle times and more.

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Scope & Quote Projects with ScopeStack, Execute with TopLeft

John Scott, co-founder of Scope Stack, and Wim, founder of TopLeft dig into the importance of properly scoping, pricing, and delivering projects flawlessly.

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Agile MSP Workshop 2024

The Agile MSP Workshop brings together enterprise agile coach Melvyn Bulkes on the Agile mindset and team culture, MSP expert Steve Psaradellis sharing his Proj Ops methodology for project profitability, and MSP consultant Todd Kane covering practical project management techniques.

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MSP Panel 4: Real-time Entry for Busy Engineers

The panel featured MSP professionals Daniel Hoeving and Samantha Rapp from Craft Penguins, facilitated by Bjorn Zreloff, exploring real-time time entry and ticket management best practices. Key discussions centered on TopLeft's visualization tools for managing workload, service coordination ...

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MSP Panel 3: Project Management Heros

Bruce Guyer and Frank Hanford shared their transition from chaotic project management to visual clarity using TopLeft, highlighting how they moved beyond traditional tools and spreadsheets to achieve better workflow visualization and project control.

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MSP Panel 2: Teamwork Transformer

Long-time TopLeft clients Judi Baker (Service Desk Manager at Sietel Systems), Sarah Ellis (CIO at Clear Guidance), and Matthew Bookspan (Owner of Blacktip) shared real-world examples of using Kanban boards and daily huddles to drive their MSP's team performance, demonstrating how consistent ...

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MSP Panel 1: MSP Transformation

Steve and Judi shared how implementing Kanban principles through TopLeft transformed their MSP operations in Australia and at Sietel Systems. Their experiences highlighted how visual workflows and effective communication led to improved service delivery and team collaboration.

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Transforming Your MSP: Scott Taylor @ Allixo

Scott Taylor, Managing Owner at Allixo, shares lessons from 25+ years running IT and MSP teams. In this Agile MSP Bootcamp, he explains how to improve service delivery, keep projects on track, manage workloads, and run a healthier business. Simple, proven practices MSP leaders can apply right away.

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Client Facing Project Management with CloudRadial

In a discussion led by CloudRadial CEO Jeff Ferris and TopLeft Product Manager Matt Fox, we explored how project visibility impacts client satisfaction. Their new integration provides client-facing project management and real-time progress updates, helping MSPs improve client experience and build ...

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Pitfalls of Project Management with FocusPlanIT

TopLeft partner Bill Black and Wim Kerkhoff tackled the toughest situations, and pitfalls of project management and what to do about it.

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Project Scoping and Improving ConnectWise and Autotask Projects With TopLeft & ScopeStack

Jon Scott demonstrated how ScopeStack streamlines project scoping and quotation for detailed business planning. Lastly, Matt Fox highlighted how TopLeft's Kanban boards integrate with ScopeStack to enhance project management in ConnectWise and AutoTask.

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Easy MSP Service Delivery Without the Chaos

The Service Velocity Visualizer helps MSPs overcome common service desk challenges by integrating Kanban boards with ConnectWise and Autotask. This visual approach streamlines ticket management, improves technician scheduling, and boosts customer satisfaction through better workflow visibility.

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Easy MSP Project Management with Kanban

MSP project managers often struggle with inefficiencies in traditional PSA systems, including difficulties in tracking progress, ensuring accurate time entries, managing multiple projects concurrently, and determining project start dates. Kanban boards integrated with ConnectWise or Autotask can ...

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