Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
The Problem
You bought HaloITSM to improve your IT team's incident management, but unclear priorities and an outdated CMDB create problems across every role:
Service desk managers lack clear visibility into stuck tickets and overloaded techs until SLAs are at risk.
IT managers see ticket counts, but miss early warning signs of technician overload or potential delivery issues.
Analysts waste time in meetings, emails, and check ins just to see what’s getting done.
Technicians sit on hundreds of assigned tickets with no clear sense of what to work on next.
Executives have no single view to tell them whether the service desk is on track or drowning.
Why IT Teams Choose TopLeft
See Every Incident and Request,
Prioritized and Clear
TopLeft connects directly to your HaloITSM instance and shows your entire team what matters, who's doing what, what's blocked, and what needs attention right now.
The Software
See every incident and service request by workload, progress, priority, and deadline.
This means no more blind spots, and everyone on your team will see their real workload and progress instantly.
The Implementation
We don’t just train on tools. We change how your team thinks about work.
With role specific coaching, incidents become priorities to pull instead of random assignments. Technicians work from visual queues, and managers spot bottlenecks without status updates.
That’s how workflows stick, and your team’s culture stays effective for years.
Visualize Workflow with Kanban Boards and Swimlanes
Help your technicians and analysts share their priorities, and group work by resource or project so you know what to prioritize next.
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Track Projects With Gantt Charts
Clear see project statuses, priorities, and timelines, so you know what projects are on track and what needs your attention.
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Dashboards and Alerts to Keep Your Team Aligned
Spot issues early, see team availability at a glance, and eliminate unnecessary meetings or dispatch delays.
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Simplify Time Tracking
Time and notes are logged once and synced directly to HaloITSM and technician or analyst timesheets.
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Plan Smarter with Capacity Planning
See workload vs. availability, forecast projects with clarity, and prevent engineer overload.
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Client Portal
Reduce client noise and deliver smoother projects with real-time, secure visibility, so clients stay informed.
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With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction.
Alex Anderson
Project Manager
Helixstorm
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT
