Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Build a Self-Managing Team That Helps Your MSP Scale
In 4 weeks, your technicians run daily huddles, close tickets faster, and coordinate seamlessly across teams.
We start with a operational maturity assessment, configure your board around your real workflows, change management support, a Q-and A session and coach your team live on onboarding, huddles, and WIP tracking.
Programs begin within 1–2 weeks, led directly by our Customer Success Manager, whose implementations consistently achieve high adoption, real behavioral change, and strong client retention.
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Why MSPs Choose the Launch Program
The Challenge MSPs Face
Most MSPs struggle with TopLeft adoption because they treat it like another simple tool setup. Without proper guidance and workflow changes, technicians go back to old habits, usage drops, and the investment doesn't deliver results.
Common Failure Patterns:
- "We tried TopLeft before but people stopped using it"
- Teams continue using old tools alongside TopLeft
- Management sees the value but technicians resist change
- Implementation becomes "very ad hoc" with inconsistent usage
The Launch Program Solution
Transform software deployment into organizational change management with proven methodologies that drive sustainable adoption and measurable efficiency gains.
Proven Methodology — 4 Structured Calls
Call 1: Board Creation
We work directly with your leadership and ops team to build out your TopLeft boards from the ground up, which is configured to your PSA setup, ticket types, and workflow structure. You leave with boards that are ready for your team.
Call 2: Team Onboarding
Your full team joins this session to get hands-on with the boards created in Call 1. We walk everyone through how to use the boards in their day-to-day work, set expectations, and start building consistent usage habits across the team.
Call 3: Huddles & WIP Tracker Training
We introduce your team to TopLeft's Huddle Tracker and WIP Tracker. These are two of the most powerful tools for keeping work visible and teams aligned. This call covers live walkthroughs, best practices, and how to embed these into your daily and weekly rhythms.
Call 4: Wrap-Up, Q&A & Adoption Planning
The final call brings everything together. We open the floor for questions, review team progress, identify any remaining friction points, and map out next steps for long-term adoption. We close by setting monthly or quarterly check-ins to keep momentum going.
Investment & ROI
Your journey begins with a comprehensive assessment of your workflow and a custom board configuration tailored to your MSP's needs.
Program Investment
Starting at $1,000 (scales based on team size and complexity)
4 dedicated coaching sessions with your full team
Change management methodology
90-day follow-up and optimization
Measurable ROI
40–60% efficiency improvements in project delivery
50% reduction in management coordination time
Complete elimination of duplicate tools and workflows
Sustainable adoption preventing wasted software investments
Risk Mitigation
Avoid the common failure pattern of declining usage
Ensure your TopLeft investment delivers measurable results
Build internal expertise for continuous improvement
Reduce change management resistance across teams
Who Should Consider the Launch Program?
Essential For:
- MSPs with 3+ employees managing complex workflows
- Organizations with previously failed software implementations
- Teams using multiple project management tools simultaneously
- Leadership seeking guaranteed adoption and measurable results
Ideal Candidates:
- "We tried [software] before but people stopped using it"
- "Our team is resistant to changing their current processes"
- "We need to eliminate [Planner/Trello/Excel] from our workflow"
- "Previous implementations were too ad hoc to be successful"
Ready to get your whole team on board and avoid another failed implementation?
Get your weekends back. Stop the firefighting and escape Excel hell. Shift from being the indispensable bottleneck to a strategic leader with a pull-based workflow. Build a self-sustaining team that steps up, owns the work, and consistently hits more deadlines.