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Testimonials

"Like most techs, I was skeptical about changing how I manage tickets. I was constantly jumping between urgent issues, while my backlog kept growing. After implementing the visual boards and WIP limits, I'm handling the same number of tickets but with less stress. Most importantly, I'm resolving issues faster and clients have stopped escalating to my manager." 
Jacob
L2 Support Technician,
EK Computers
ODF
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Enhance Your PSA Experience

“But we already use a PSA system.”

TopLeft doesn’t replace your PSA, it makes it usable.

Instead of clicking through endless lists or juggling multiple ticket lists, apply these practical upgrades to your existing system:
  • Create customizable visual boards to instantly see ticket queues and priorities in one place to save your team time
  • View real-time ticket updates without constant refreshes or tab-switching
  • Track project budgets live and catch overruns before they happen
  • Spend less time navigating your PSA and more time resolving issues

TopLeft adds clarity and speed to your current workflow, without changing how your team works today.

Better Team Handoffs and Collaboration 

“I'm tired of explaining the same issue multiple times.”

We get it, constant context switching wears your team down. Visual workflow management helps them stay focused, organized, and in control of their work.

 

Here’s how it simplifies your day-to-day work:

  • Visual boards give your team real-time visibility, so everyone’s on the same page, your team has no repeated updates or explanations
  • Limiting work in progress (WIP) helps prevent burnout and boosts follow-through by allowing your team to finish tasks before starting new ones
  • Stuck or neglected tickets get flagged automatically, so nothing slips through the cracks

Clear, actionable, and easy to adopt, TopLeft helps you take back your team's time and attention.

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Balanced Workload Distribution

"My queue is overloaded while others seem underutilized". We hear this often. It's like trying to fix a server while new tickets keep piling up. That's exactly why you need this. Move from reactive firefighting to proactive ticket handling:

  • Track SLA deadlines with real-time visual alerts before they're missed 
  • See team workload distribution to prevent individual overwhelm 
  • Improve ticket handling efficiency with clear priority visualization 

Our Approach

Success isn’t about working faster. It’s about working smarter. Efficiency means focusing on the right tickets at the right time and fixing root issues instead of symptoms.

At TopLeft we’ve been in the trenches too, dealing with overloaded queues, constant context switching, and missing documentation. That’s why we built visual boards to solve the same problems technicians face every day.

Your PSA has the data but not the clarity. TopLeft makes that data visible so you can see priorities at a glance. With color-coded SLA alerts, WIP limits, and real-time updates so you spend less time managing tickets and more time resolving them.

 

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A Complete System for Service Technicians 

TopLeft gives you the tools to manage your queue, reduce bottlenecks, and improve efficiency. 

  • Proven Methods – Structured workflows to organize ticket management. 
  • Practical Guidance – Learn techniques to improve your ticket handling and hit more SLAs.
  • Visual Boards – Make work visible to track priorities and prevent escalations. 
  • Proactive Approach – Fix problems before they happen instead of waiting until something breaks.
  • Realistic Implementation – Fits into your existing workflow without disruption.

Request a Consultation

See how TopLeft can simplify your daily workload, reduce delays, and keep work moving smoothly and on time.

Finish Tickets Faster (Starting Today)