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TopLeft

Simplify MSP ticket management and time entry

Updating tickets in your PSA is slow, clunky, and wastes hours every week. Constant switching between windows and manual edits kills efficiency.

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Instantly update ticket status, priority, and assignments with TopLeft's drag-and-drop boards. Fully integrated with ConnectWise, HaloPSA, and Autotask, our visual solution helps your MSP reclaim wasted time and protect your margins.

A ticket's Time & Notes tab in TopLeft: the client's note and each tech's time entries with hours, and the form to add time and a note

Used by 700+ MSPs

TEBASeitel SystemsAppalachian Network ServicesClear GuidanceKelley ConnectVersaTrust

Simplified time entry & tracking

Track your hours effortlessly with TopLeft's integrated time entry system. Toggle between billable and non-billable hours with simple visual indicators, while monitoring budgeted versus actual time in real-time.

  • Capture all billable time without double-entry or administrative overhead
  • Ensure accurate client billing while tracking internal time investments
  • Prevent budget overruns by spotting approaching limits before they're exceeded
  • Reclaim hours previously spent on ticket management and time entry
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A time entry being added from a ticket in TopLeft: 45 minutes of billable remote support with a note for the client, next to the ticket's earlier notes and time

What MSPs say

★★★★★

“We transitioned from ConnectWise Manage to TopLeft for better ticket management. And we have improved SLA adherence from 60% to 90% within six months.”
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Chase Effler

Engineering Manager, Appalachian Network Services

★★★★★

“We have had multiple people that went from 30% utilized to 60% utilized and greater. We have completely eliminated a resource by moving to the Kanban model, because the resource that was spending her entire time scheduling and rescheduling resources is no longer required.”
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Te’neyl Simpson

Director of Technical Operations, Morgan Birgé

Supporting your implementation every step of the way

Onboarding starts with Launch: four sessions with your Customer Success Manager over 4 weeks, covering board setup, team training and daily huddle coaching. Teams of 10 or more with several departments can go further with Optimize.

If you want to pace the change yourself, 12 Weeks to Kanban is a free series in our help centre, one practice a week.

See implementation services

Questions MSPs ask

How do we handle time entry and billing if we're using TopLeft instead of our PSA?
TopLeft complements rather than replaces your PSA. You can use TopLeft for time entry, and all time entries sync back to your PSA automatically. Technicians can log time directly from TopLeft using the built-in timer feature, and all entries are synchronized with your PSA. This integration helps teams track billable vs. non-billable time more effectively while maintaining your existing billing processes.
Can TopLeft show us if we're going over budget on hours?
Yes. TopLeft displays hours metrics directly on your boards, providing visibility into budgeted vs. actual hours for projects and tickets. You can configure card appearance to highlight tickets approaching or exceeding budget limits, making potential overruns immediately visible. This visual approach prevents the common problem of discovering budget issues only after the fact, when it's too late to make adjustments.
Can our technicians just stay in ConnectWise/Autotask instead of learning another tool?
Yes, you can edit tickets, log time, and add notes all without leaving TopLeft. With full two-way PSA sync, your updates instantly reflect across systems. This means there will be no need to jump between tools. Everything you need is right where you're working.
What's the best way to track time on tickets in TopLeft?
TopLeft offers built-in timer functionality that lets technicians track time directly while working on tickets. Simply start the timer when beginning work and stop it when finished. The entry is automatically associated with the ticket and synchronized with your PSA. You can also enter time manually if needed. All time entries maintain the correct associations in your PSA for billing purposes, ensuring accurate client invoicing without duplicate entry.
How can we reduce the admin overhead of updating ticket statuses?
With TopLeft, updating ticket status is as simple as dragging a card from one column to another. This visual action automatically updates the corresponding status in your PSA, eliminating the need to open each ticket, navigate to the status field, select a new status, and save. Many MSPs report that this drag-and-drop approach reduces the administrative burden of status updates significantly, encouraging technicians to keep ticket statuses current.

See it in action

Get a personal tour of how PSA-integrated Kanban boards give your team a shared view of all their work.

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