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Testimonials

"Morgan Birgé improved efficiency and ticket management by implementing TopLeft, leading to better utilization and faster response times for customers. We've reduced our ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%." 
Te’neyl Hagman-Simpson
Director of Technical Operations,
Morgan Birgé
morgan
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Resource Allocation Made Visible 

“I can’t tell which technicians are overloaded until they burn out.”

Without real-time visibility, work piles up silently. By the time you notice, morale is down, SLAs are missed, and your best techs are overwhelmed. It gives service delivery managers a live view of technician capacity, ticket flow, and workload you need:

  • Bird's-eye view of all technician workload and ticket distribution across your team 
  • Identify neglected tickets and reallocate resources with simple drag-and-drop before SLAs are breached 
  • Prevent bottlenecks by balancing workloads in real-time to keep projects on track

Enhance Team Visibility, Improve Performance Metrics 

"My techs are constantly switching between urgent tickets, but our SLA compliance is still slipping", we understand.

We get it, and it’s not just frustrating, it’s unsustainable. Without clear priorities and real-time visibility, your team is stuck reacting instead of resolving, burning time on the wrong tasks while critical tickets fall through the cracks.

TopLeft's visual dashboard gives you the oversight you need: 

  • Effortlessly track all your tickets and team assignments with customizable Kanban boards 
  • Implement WIP limits to help your team complete tickets before starting new ones 
  • Identify bottlenecks in real-time to improve resolution time
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For Service Teams Ready to Evolve

Visual workflow management creates remarkable improvements in service delivery by focusing on two principles: eliminating wasteful processes and adapting quickly to changing priorities.  

When service teams can see their entire workflow at once, they naturally identify and remove bottlenecks that slow ticket resolution. By limiting how much work is in progress at once, teams complete tickets faster instead of starting many but finishing few. 

This approach enhances team satisfaction as technicians spend less time context-switching and more time solving meaningful problems. Clients experience faster resolution times and better communication.  

TopLeft implements these principles through visual boards, work-in-progress limits, and self-selecting task assignment allowing your service team to adopt these proven methods gradually while maintaining your current operations.

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A Complete Service System for Service Managers

TopLeft equips Service Managers with tools to optimize delivery, improve efficiency, and enhance satisfaction:

  • Workflow Visualization – Structured workflows reduce escalations and improve resolution rates. 
  • Resource Planning – Balance technician workload and measure utilization across tiers. 
  • SLA Management – Track response/resolution times to prevent breaches.
  • Team Performance – Identify training needs and optimize capabilities. 
  • Client Communication – Enhance transparency and reduce status requests. 

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Discover how TopLeft can help you enhance your service delivery with visual management.

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