Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Why TopLeft?
Managing multiple Certinia service requests and projects often becomes overwhelming when incidents pile up and critical issues surface too late.
TopLeft works alongside your Certinia setup to give your IT team a clear, real-time view of progress so everyone stays organized, meets deadlines, and delivers work without last-minute surprises.
Keep projects on track with smarter Certinia capacity planning.
Switching between Certinia screens wastes time and makes it hard to see who's overloaded with work. TopLeft would add a clear visual layer so your team can:
See Capacity in Real Time – Instantly spot when someone's overbooked with requests, and adjust before deadlines are missed.
Balance Workloads Easily – Reassign tasks in seconds so every technician has a manageable queue.
Prevent Bottlenecks Early – Use TopLeft's Certinia-integrated view to spot delays in real time and address issues before they affect end users or project timelines.
Focus on What Matters Most – Know exactly which incidents and projects need attention to keep work flowing and deadlines on track.
Service Request and Resource Visibility for Certinia
If released, the TopLeft–Certinia integration will let you:
- Visualize all service requests at once with customizable dashboards
- Get instant insight into team performance and bottlenecks, so you can help your managers make faster decisions and your technicians stay focused on the right work.
- View technician capacity directly on boards
- Access incident resolution and workload insights in real time
- See your service and project data in Kanban and timeline views so your team stays clear, aligned, and on schedule.
Result: Everyone sees their work clearly, stays aligned, and meets deadlines.
Faster Assignments and Clearer Work Ownership Through Certinia
Certinia provides a strong foundation for customer service, and TopLeft adds real-time visibility so you can assign work faster and keep every team member accountable.
You'll gain:
- Instant Team Visibility: See team capacity and case ownership at a glance so assignment decisions are fast and balanced.
- Full Request Visibility - See every customer request in one view so none of your team's responsibilities slip through the cracks.
Result: Faster assignment, balanced workloads, and no missed requests.
Organize and Control Work by Grouping Requests, Resources, and Priorities Visually
Certinia provides a strong foundation for IT operations, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control. You will gain:
Smart Incident Organization: Your team can instantly see which incidents matter most by viewing Certinia work grouped by project, priority, or technician.
Visual Assignment: Quickly balance workloads and assign incidents in seconds, keeping the right technicians on the right work without confusion or delays.
Instant Team Visibility: See work progress, capacity, and bottlenecks at a glance
Result: Help your team stay focused, avoid burnout, and finish work on time.
Why TopLeft Stands Apart from Other Visualization Tools
Unlike Certinia, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for IT service operations.
If the integration happens, TopLeft will connect with Certinia to give users clear visual boards and deeper ITSM visibility, combining incident management, projects, and service delivery in one place.
This is used for managing real IT work, including incident queues, service requests, deadlines, and team assignments.
What Customers Are Saying
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT