Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Why TopLeft?
Managing multiple IFS Cloud tasks and customer requests often becomes overwhelming when priorities shift and urgent issues surface too late.
TopLeft works alongside your IFS Cloud setup to give your team a clear, real-time view of progress so everyone stays organized, meets commitments, and delivers results without last-minute surprises.
Keep customer service on track with smarter IFS Cloud capacity planning.
Jumping between IFS Cloud screens slows dispatch down and makes it hard to see which technicians are buried in work. TopLeft adds a clear visual layer on top of IFS Cloud so your team can:
See technician capacity in real time — instantly spot when someone is overbooked with jobs or tickets and rebalance work before appointments or SLAs slip.
Balance workloads in seconds — reassign work quickly so every technician has a realistic, manageable queue.
Catch bottlenecks early — use TopLeft’s IFS Cloud-connected boards to see stalled jobs, approvals, or parts delays before customers feel the impact.
Stay focused on priority customers — clearly see which requests need attention next so work keeps moving and commitments stay on track.
Customer Service and Workload Visibility for IFS Cloud
If released, the TopLeft–IFS Cloud integration will let you:
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See every customer request in one place with dashboards you can configure around jobs, priorities, and response times.
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Spot delays and overloaded technicians instantly, so managers can reassign work before SLAs or appointments slip.
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See technician capacity directly on the board, including who’s available, overloaded, or waiting on parts or approvals.
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Track customer satisfaction and active pipeline in real time, without jumping between reports.
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View service and sales work in Kanban and timeline views, so dispatchers, techs, and managers stay aligned on what’s next and what’s at risk.
Result: Everyone sees their work clearly, stays aligned, and meets customer commitments.
Faster Assignments and Clearer Work Ownership Through IFS Cloud
IFS Cloud is a solid system of record for service work. TopLeft adds real-time visibility on top of it, so dispatchers and service managers can assign jobs quickly and know exactly who owns what.
With TopLeft, you can:
Instantly see technician capacity and job ownership so assignments are made quickly and workloads stay balanced.
See every open customer request in one place so no job, follow-up, or responsibility gets missed.
Result: Jobs get assigned faster, work is evenly distributed, and nothing falls through the cracks.
Organize and Control Work by Grouping Requests, Resources, and Priorities Visually
IFS Cloud provides a strong foundation for FSM and Vertical SaaS operations, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control. You will gain:
Smart Incident Organization: Your team can instantly see which incidents matter most by viewing IFS Cloud work grouped by project, priority, or technician.
Visual Assignment: Quickly balance workloads and assign incidents in seconds, keeping the right technicians on the right work without confusion or delays.
Instant Team Visibility: See work progress, capacity, and bottlenecks at a glance
Result: Help your team stay focused, avoid burnout, and finish work on time
Why TopLeft Stands Apart from Other Visualization Tools
Unlike IFS Cloud, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for customer service operations.
If the integration happens, TopLeft will connect with IFS Cloud to give users clear visual boards and deeper FSM and Vertical SaaS visibility, combining customer service, sales pipeline, and account management in one place.
This is used for managing real customer work, including request queues, follow-ups, response commitments, and team assignments.
What Customers Are Saying
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT