Discover your MSP’s true strengths and blind spots, and see what it’ll take to scale with higher margins, on-time projects, and a team that works in sync.
Why TopLeft?
Managing multiple Freshservice service requests and projects often becomes overwhelming when incidents pile up and critical issues surface too late.
TopLeft works alongside your Freshservice setup to give your ITSM team a clear, real-time view of progress so everyone stays organized, meets deadlines, and delivers work without last-minute surprises.
Keep projects on track with smarter Freshservice capacity planning.
Switching between Freshservice screens slows teams down and makes it difficult to see where work is piling up. TopLeft adds a clear visual layer on top of Freshservice so your team can:
See capacity in real time – Quickly identify when individuals or teams are overbooked with requests and adjust before deadlines or SLAs are missed.
Balance workloads easily – Reassign work in seconds so every technician has a realistic, manageable queue.
Prevent bottlenecks early – Use TopLeft’s Freshservice-integrated view to spot stalled work in real time and address issues before they impact end users or project timelines.
Focus on what matters most – Clearly see which incidents and projects need attention next so work keeps moving and commitments stay on track.
Service Request and Resource Visibility for Freshservice
If released, the TopLeft–Freshservice integration will enable your IT organization to:
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Visualize all service requests in one place with customizable dashboards.
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Get immediate insight into team performance and operational bottlenecks, so managers can make faster, better-informed decisions and technicians stay focused on the right work.
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View technician capacity directly on boards for clear workload and ownership visibility.
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Access incident resolution and workload insights in real time to improve response times.
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See service and project data in Kanban and timeline views so teams remain clear, aligned, and on schedule.
Result: Everyone understands their responsibilities, work stays aligned, and deadlines are consistently met.
Faster Assignments and Clearer Work Ownership Through Freshservice
Freshservice provides a strong foundation for customer service, and TopLeft adds real-time visibility on top of it so work can be assigned faster and ownership stays clear across the team.
You’ll gain:
Instant team visibility: See team capacity and case ownership at a glance so assignment decisions are fast, balanced, and based on current workload.
Full request visibility: See every customer request in one view so no tickets, tasks, or responsibilities slip through the cracks.
Result: Faster assignment, balanced workloads, and no missed requests.
Organize and Control Work by Grouping Requests, Resources, and Priorities Visually
Freshservice provides a strong foundation for IT operations, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control.
You will gain:
Smart incident organization: Instantly see which incidents matter most by viewing Freshservice work grouped by project, priority, or technician.
Visual assignment: Quickly balance workloads and assign incidents in seconds, keeping the right technicians on the right work without confusion or delays.
Instant team visibility: See work progress, capacity, and bottlenecks at a glance.
Result: Help your team stay focused, avoid burnout, and finish work on time.
Why TopLeft Stands Apart from Other Visualization Tools
Unlike Freshservice, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for IT operations.
If the integration happens, TopLeft will connect with Freshservice to give users clear visual boards and deeper ITSM visibility, combining incident management, projects, and service delivery in one place.
This is used to manage real IT work, including incident queues, service requests, deadlines, and team assignments.
What Customers Are Saying
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT