Skip to content
Book a Call

"We improved net profit from 9% to 22%" 

- Scott Taylor, CEO at Elixo Technologies

dispatch board

Elevate Service Management  

Even with strong processes, your service team faces daily friction, dispatchers firefight schedules, techs delay time entries, and engineers lose focus to constant context-switching.

TopLeft changes the game:

  • Real-time Kanban boards clarify what tickets to work on so work gets done faster

  • Critical tasks surface instantly

  • Teams stay in flow, no more status meetings or rescheduling chaos

  • Techs are dispatched fast, and work stays on track

Faster Ticket Resolution with Less Effort

Struggling to keep up with admin work? TopLeft helps your team focus on service, not spreadsheets:

  • Cut manual entry and reduce unnecessary overhead

  • Track billable and non-billable time in real time through your PSA so time-entries stay on track

  • Access critical files instantly, right within the workflow

  • Free up hours each week by eliminating repetitive admin tasks

kanban for helpdesk
dispatching upgraded

Gain Total Control Over Project and Ticket Flow

Frustrated with constantly chasing ticket updates? Enhance team communication and productivity with a seamless workflow. 

  • Instantly see and manage your entire ticket queue in one place
  • Update statuses with a quick drag and drop (in progress, waiting on approval, ready, etc.), no need to chase team members
  • Keep projects moving smoothly and teams balanced with smarter resource allocation

Continuous Flow Optimization

Break down service processes into manageable steps and reevaluate your process along the way:
  • Minimize work in progress (WIP) 
  • Create visual indicators of workflow bottlenecks 
  • Rapidly adapt to changing service demands 

Key benefits: 

  • Reduce time to resolution 
  • Improve team communication 
  • Know what tasks to prioritize and which to not prioritize 
  • Enhance predictable service delivery 
Project-Delivery-System

A Complete Service System 

Methods: Use proven service delivery methods that reduce chaos

Training: Train your team to maximize productivity with TopLeft

Visual Tools: Visualize tasks clearly to prevent delays and missed tickets

Mindset: Shift from reactive to proactive service with Lean and Agile practices, so you can get work done faster

What Our Clients Are Saying

Chase
star
We transitioned from ConnectWise Manage to TopLeft for better ticket management. And we have improved SLA adherence from 60% to 90% within six months.
Chase Effler
Engineering Manager
Appalachian Networking Services Inc.
judi baker-1
star
We have seen firsthand how it has helped us visualize our workflows, identify bottlenecks and continuously improve our processes.
Judi Noelle Baker
Service Desk Manager
Seitel Systems

Enterprise-Grade Security

Protect your business while empowering your team: 

  • Secure single sign-on with Microsoft Entra ID 
  • Granular access controls 
  • Comprehensive audit trail 
  • End-to-end data encryption 
  • Multi-datacenter business continuity 
  • SOC 2 Type 2 Certification
soc 3-1

Supporting Your Success

Our implementation team includes service delivery managers who understand your challenges. We'll help you improve workflows without complex methodologies. 

See TopLeft in Action