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Why TopLeft?

Managing multiple Desk Day projects and tickets often becomes overwhelming when details pile up and bottlenecks surface too late.

 

TopLeft works alongside your Desk Day setup to give your team a clear, real-time view of progress so everyone stays organized, meets deadlines, and delivers work without last-minute surprises.

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capacity planning landing page

Keep projects on track with smarter Desk Day capacity planning.

 

Switching between Desk Day screens wastes time and makes it hard to see who’s overloaded with work. TopLeft would add a clear visual layer so your team can:

 

See Capacity in Real Time – Instantly spot when someone’s overbooked with work, and adjust before deadlines slip.

Balance Workloads Easily – Reassign tasks in seconds so every technician has a manageable queue.

Prevent Bottlenecks Early – Use TopLeft’s Desk Day-integrated client portal to spot delays in real time and address issues before they affect clients or project timelines.

 

Focus on What Matters Most – Know exactly which projects and tickets need attention to keep work flowing and SLAs on track.

Project and Resource Visibility for Desk Day

If released, the TopLeft–Desk Day integration will let you:

  • Visualize all projects at once with customizable dashboards

  • Get instant insight into team performance and bottlenecks, so you can help your managers make faster decisions and your engineers stay focused on the right work.

  • View technician hours directly on boards

  • Access project health and budget insights in real time

  • See your service and project data in Kanban and Desk Day Gantt views so your team stays clear, aligned, and on schedule.

Result: Everyone sees their work clearly, stays aligned, and meets deadlines.

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Faster Dispatching and Clearer Work Ownership Through Desk Day

Desk Day provides a strong foundation for MSPs, and TopLeft adds real-time dispatch visibility so you can assign work faster and keep every technician accountable.

 

You’ll gain:

 

  • Instant Team Visibility: See technician capacity and ticket ownership at a glance so dispatch decisions are fast and balanced.
  • Full Ticket Visibility - See every ticket in one view so none of your technicians' responsibilities slip through the cracks.

Result: Faster dispatching, balanced workloads, and no missed tickets.

Organize and Control Work by Grouping Projects, Resources, and Priorities Visually

Desk Day provides a strong foundation for MSPs, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control. You will gain:

Smart Ticket Organization: Your team can instantly see which tickets matter most by viewing Desk Day work grouped by project, priority, or technician.

Visual Dispatch: Quickly balance workloads and assign tickets in seconds, keeping the right techs on the right tasks without confusion or delays.

Instant Team Visibility: See work progress, capacity, and bottlenecks at a glance

 

Result: Help your team stay focused, avoid burnout, and finish work on time.

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Why TopLeft Stands Apart from Other Visualization Tools

Unlike Desk Day, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for MSP operations.

 

If the integration happens, TopLeft will connect with Desk Day to give users clear visual boards and deeper PSA project visibility, combining service, project, and client management in one place.

 

This is used for managing real PSA client work, including ticket queues, recurring tasks, SLAs, and dispatch assignments.

 

Your Heading Goes Here .Make it Count.

Alex Anderson-1
star
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
erik
star
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT

Are you Interested in a Desk Day Integration? Join The Waitlist Today

Want to see every PSA or CRM project, resource, priority, and bottleneck in one real-time dashboard? Fill out the form and vote for your PSA/CRM today!