Webinar Event Signup & Recordings

Learn how Agile Kanban and capacity planning help MSPs manage dependencies, track work, and balance team load. Some clients doubled project throughput and improved SLAs - without adding headcount.

See how TopLeft and HaloPSA help MSPs move from push scheduling to pull workflows, set up Kanban boards, and plan capacity in real time. This leads some MSPs to double revenue, boost SLA compliance to 90%+, and free up dispatcher time with no new hires.

In this podcast-style webinar, Wim at TopLeft, Jon at ScopeStack, and Kevin Winkle (Solutions Manager at RunBiz) unpack Kevin's journey in transforming project predictability and profitability in his MSP.

A podcast-style discussion of the complexities and challenges faced in project management, specifically regarding due dates, deadlines, dependencies, and the anxiety they create.

Wim Kerkhoff and Matt Fox introduce the new HaloPSA integration.

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Long-time TopLeft client Judi Baker shares her experience as a service manager at Seitel Systems, showing exactly how she uses TopLeft visuals on a daily basis for high performance and a great customer experience.

Our CEO and CTO share various company updates, include new features for Autotask and ConnectWise, improved onboarding, client portal enhancements, and highlights from the upcoming roadmap.

Tene'yl discussed how Morgan Birgé achieved impressive operational improvements in only 30 days by implementing TopLeft, reducing a ticket backlog from 180 to under 80 and doubling technician utilization.

Expose the five time thieves (Neglected Work, Conflicting Priorities, and 3 other villains) that impact MSP work productivity, based on the highly recommended book from Dominica DeGrandis’ called “Making Work Visible.”

Agile trainer, coach and keynote speaker Manuel Palachuk explains how top MSPs accelerate performance with his 10 Golden Rules of the PSA, understanding Lead vs Cycle times and more.

John Scott, co-founder of Scope Stack, and Wim, founder of TopLeft dig into the importance of properly scoping, pricing, and delivering projects flawlessly.

The Agile MSP Workshop brings together enterprise agile coach Melvyn Bulkes on the Agile mindset and team culture, MSP expert Steve Psaradellis sharing his Proj Ops methodology for project profitability, and MSP consultant Todd Kane covering practical project management techniques. 

The panel featured MSP professionals Daniel Hoeving and Samantha Rapp from Craft Penguins, facilitated by Bjorn Zreloff, exploring real-time time entry and ticket management best practices. Key discussions centered on TopLeft's visualization tools for managing workload, service coordination strategies, and how color-coding helps maintain efficient ticket queues across project and service delivery teams.

Bruce Guyer and Frank Hanford shared their transition from chaotic project management to visual clarity using TopLeft, highlighting how they moved beyond traditional tools and spreadsheets to achieve better workflow visualization and project control.

Long-time TopLeft clients Judi Baker (Service Desk Manager at Sietel Systems), Sarah Ellis (CIO at Clear Guidance), and Matthew Bookspan (Owner of Blacktip) shared real-world examples of using Kanban boards and daily huddles to drive their MSP's team performance, demonstrating how consistent processes, on-point priorities and visual workflows helped them manage 25-50 tickets daily.

Steve and Judi shared how implementing Kanban principles through TopLeft transformed their MSP operations in Australia and at Sietel Systems. Their experiences highlighted how visual workflows and effective communication led to improved service delivery and team collaboration.

Scott Taylor, Managing Owner at Allixo, shares lessons from 25+ years running IT and MSP teams. In this Agile MSP Bootcamp, he explains how to improve service delivery, keep projects on track, manage workloads, and run a healthier business. Simple, proven practices MSP leaders can apply right away.

In a discussion led by CloudRadial CEO Jeff Ferris and TopLeft Product Manager Matt Fox, we explored how project visibility impacts client satisfaction. Their new integration provides client-facing project management and real-time progress updates, helping MSPs improve client experience and build stronger partnerships.

TopLeft partner Bill Black and Wim Kerkhoff tackled the toughest situations, and pitfalls of project management and what to do about it.

Jon Scott demonstrated how ScopeStack streamlines project scoping and quotation for detailed business planning. Lastly, Matt Fox highlighted how TopLeft's Kanban boards integrate with ScopeStack to enhance project management in ConnectWise and AutoTask.

The Service Velocity Visualizer helps MSPs overcome common service desk challenges by integrating Kanban boards with ConnectWise and Autotask. This visual approach streamlines ticket management, improves technician scheduling, and boosts customer satisfaction through better workflow visibility.

MSP project managers often struggle with inefficiencies in traditional PSA systems, including difficulties in tracking progress, ensuring accurate time entries, managing multiple projects concurrently, and determining project start dates. Kanban boards integrated with ConnectWise or Autotask can address these challenges. 

This webinar introduces the Project Productivity Planner, a powerful tool designed to help MSPs achieve these objectives.