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Why TopLeft?

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Managing multiple Microsoft Dynamics 365 service requests and projects often becomes overwhelming when incidents pile up and critical issues surface too late.

TopLeft works alongside your Microsoft Dynamics 365 setup to give your IT team a clear, real-time view of progress so everyone stays organized, meets deadlines, and delivers work without last-minute surprises.

capacity planning landing page

Keep projects on track with smarter Microsoft Dynamics 365 capacity planning.

 

Switching between Microsoft Dynamics 365 screens wastes time and makes it hard to see who's overloaded with work. TopLeft would add a clear visual layer so your team can:

See Capacity in Real Time – Instantly spot when someone's overbooked with requests, and adjust before deadlines are missed.

Balance Workloads Easily – Reassign tasks in seconds so every technician has a manageable queue.

Prevent Bottlenecks Early – Use TopLeft's Microsoft Dynamics 365-integrated view to spot delays in real time and address issues before they affect end users or project timelines.

Focus on What Matters Most – Know exactly which incidents and projects need attention to keep work flowing and deadlines on track.

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Service Request and Resource Visibility for Microsoft Dynamics 365

 

If released, the TopLeft–Microsoft Dynamics 365 integration will let you:

  • Visualize all service requests at once with customizable dashboards
  • Get instant insight into team performance and bottlenecks, so you can help your managers make faster decisions and your technicians stay focused on the right work.
  • View technician capacity directly on boards
  • Access incident resolution and workload insights in real time
  • See your service and project data in Kanban and timeline views so your team stays clear, aligned, and on schedule.

Result: Everyone sees their work clearly, stays aligned, and meets deadlines.

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Faster Assignments and Clearer Work Ownership Through Microsoft Dynamics 365

 

Microsoft Dynamics 365 provides a strong foundation for customer service, and TopLeft adds real-time visibility so you can assign work faster and keep every team member accountable.

You'll gain:

  • Instant Team Visibility: See team capacity and case ownership at a glance so assignment decisions are fast and balanced.
  • Full Request Visibility - See every customer request in one view so none of your team's responsibilities slip through the cracks.

Result: Faster assignment, balanced workloads, and no missed requests.

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Organize and Control Work by Grouping Requests, Resources, and Priorities Visually

Microsoft Dynamics 365 provides a strong foundation for IT operations, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control.

You will gain:

Smart Incident Organization: Your team can instantly see which incidents matter most by viewing Microsoft Dynamics 365 work grouped by project, priority, or technician.

Visual Assignment: Quickly balance workloads and assign incidents in seconds, keeping the right technicians on the right work without confusion or delays.

Instant Team Visibility: See work progress, capacity, and bottlenecks at a glance

Result: Help your team stay focused, avoid burnout, and finish work on time.

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Why TopLeft Stands Apart from Other Visualization Tools

Unlike Microsoft Dynamics 365, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for IT service operations.

If the integration happens, TopLeft will connect with Microsoft Dynamics 365 to give users clear visual boards and deeper ITSM visibility, combining incident management, projects, and service delivery in one place.

This is used for managing real IT work, including incident queues, service requests, deadlines, and team assignments.

What Customers Are Saying

Alex Anderson-1
star
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
erik
star
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT

Are you Interested in a Microsoft Dynamics 365 Integration? Join The Waitlist Today

Want to see every ERP project, resource, priority, and bottleneck in one real-time dashboard? Fill out the form and vote for your ERP today!

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