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Why TopLeft?

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Managing multiple Certinia projects and tickets often becomes overwhelming when details pile up and bottlenecks surface too late.

 

TopLeft works alongside your Certinia setup to give your team a clear, real-time view of progress so everyone stays organized, meets deadlines, and delivers work without last-minute surprises.

capacity planning landing page

Keep projects on track with smarter Certinia capacity planning.

 

Switching between Certinia screens wastes time and makes it hard to see who’s overloaded with work. TopLeft would add a clear visual layer so your team can.

 

See Capacity in Real Time – Instantly spot when someone’s overbooked with work, and adjust before deadlines slip.

Balance Workloads Easily – Reassign tasks in seconds so every technician has a manageable queue.

Prevent Bottlenecks Early – Use TopLeft’s Certinia-integrated client portal to spot delays in real time and address issues before they affect clients or project timelines.

Focus on What Matters Most – Know exactly which projects and tickets need attention to keep work flowing and SLAs on track.

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Project and Resource Visibility for Certinia

 

If released, the TopLeft–Certinia integration will let you:

  • Visualize all projects at once with customizable dashboards

  • Get instant insight into team performance and bottlenecks, so you can help your managers make faster decisions and your engineers stay focused on the right work.

  • View technician hours directly on boards

  • Access project health and budget insights in real time

  • See your service and project data in Kanban and Certinia Gantt views so your team stays clear, aligned, and on schedule.

Result: Everyone sees their work clearly, stays aligned, and meets deadlines.

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Faster Dispatching and Clearer Work Ownership Through Certinia

 

Certinia provides a strong foundation for MSPs, and TopLeft adds real-time dispatch visibility so you can assign work faster and keep every technician accountable.

You’ll gain:

  • Instant Team Visibility: See technician capacity and ticket ownership at a glance so dispatch decisions are fast and balanced.
  • Full Ticket Visibility - See every ticket in one view so none of your technicians' responsibilities slip through the cracks.

Result: Faster dispatching, balanced workloads, and no missed tickets.

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Organize and Control Work by Grouping Projects, Resources, and Priorities Visually

 

Certinia provides a strong foundation for MSPs/IT teams, and TopLeft would add clear, visual Swimlanes that make daily work easier to organize and control.

You will gain:

Smart Ticket Organization: Your team can instantly see which tickets matter most by viewing Certinia work grouped by project, priority, or technician.

Visual Dispatch: Quickly balance workloads and assign tickets in seconds, keeping the right techs on the right tasks without confusion or delays.

Instant Team Visibility: See work progress, capacity, and bottlenecks at a glance.

Result: Help your team stay focused, avoid burnout, and finish work on time.

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Why TopLeft Stands Apart from Other Visualization Tools

Unlike Certinia, most visualization tools like Trello, MS Planner, Jira, Monday.com, Smartsheet, Moovila, Asana, NilearOS and Microsoft Project are built for general project/ticket tracking, not for MSP operations.

 

If the integration happens, TopLeft will connect with Certinia to give users clear visual boards and deeper PSA project visibility, combining service, project, and client management in one place.

 

This is used for managing real PSA client work, including ticket queues, recurring tasks, SLAs, and dispatch assignments.

What Customers Are Saying

Alex Anderson-1
star
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses. I had a project with 55–60 tickets that needed assignments and status correction. In ConnectWise, it takes me around 45 minutes to complete the job, while in TopLeft, it only took me 13 minutes.
Alex Anderson
Project Manager
Helixstorm
erik
star
By implementing the Agile methods and TopLeft teaching, we increased CSAT to 95%, went from 9% to 22% EBITA, and reduced a 300+ ticket backlog to under 60.
Erik Woodland
Pro Support Engineer
Intermix IT

Are you Interested in a Certinia Integration? Join The Waitlist Today

Want to see every PSA project, resource, priority, and bottleneck in one real-time dashboard? Fill out the form and vote for your PSA today!

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